DAMIEN PEREZ

South El Monte,CA

Summary

Business Administration student specializing in Marketing Management with experience in customer service and operations. Strong analytical, problem-solving, and communication skills demonstrated in fast-paced environments. Actively pursuing entry-level marketing or business roles to leverage academic knowledge and further develop professional capabilities.

Overview

years of professional experience

Work History

Switcher /Warehouse Package Handler

FedEx Ground

South El Monte, USA

07.2023 - Current

Operate yard jockeys to safely move loaded and unloaded trailers around the dock and maintain efficient package flow.
Coordinated trailer movement in fast-paced environment, ensuring compliance with safety and security procedures.
Made quick decisions in operations to facilitate smooth package movement.
Meet operational expectations while maintaining attention to safety, accuracy, and workflow efficiency.
Back trailers into designated dock doors and connect or disconnect airlines and electrical lines according to operating procedures.
Apply knowledge of trailer weight distribution, yard traffic rules, and equipment safety requirements.

Crew Member

McDonald’s

South El Monte, USA

07.2022 - 07.2023

Delivered exceptional customer service in high-volume environment, fostering positive customer experiences.
Resolved customer concerns and complaints with professionalism, enhancing customer satisfaction.
Entered customer orders into POS systems and processed cash and credit transactions accurately.
Collaborated with team members to streamline task completion during peak periods, ensuring smooth operations.
Followed health and safety procedures while maintaining a clean and organized work environment.

Education

Bachelor of Science - Business Administration, Marketing Management

CAL POLY POMONA

Pomona, CA

05-2028

Skills

Marketing & Business Analysis
Competitive & SWOT Analysis
Strategic Planning
Customer Service & Relationship Building
Professional Communication

Teamwork & Collaboration
Problem Solving & Decision-Making
Time Management
Operations & Workflow Coordination
Microsoft Office / Google Workspace

Languages

Spanish, Fluent

Relevant Academic Projects

McDonald’s Corporation: Strategic Management & Marketing Analysis, Cal Poly Pomona, Team Project, Collaborated with a five-person team to analyze McDonald’s external business environment, customers, competitors, financial performance, organizational structure, and strategic management., Conducted a SWOT analysis examining strengths, weaknesses, opportunities, and threats related to global markets, digital technology, competition, consumer preferences, and operating costs., Evaluated corporate-level, industry-level, and firm-level strategies including global franchising, cost leadership, technology adoption, menu innovation, and operational efficiency., Developed recommendations focused on increasing mobile app engagement, improving customer support through AI, expanding healthier menu options, improving workflow efficiency, and strengthening CSR communication., Presented research findings and strategic recommendations to the class as part of a collaborative business presentation.

Timeline