Damien Santillan
Bakersfield,CA
Summary
Senior Lead with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Overview
5
5
years of professional experience
Work History
Senior Lead
Conduent
10.2021 - Current
- Assessing and resolving client calls, completing routine call center activities, communicating company policies and specialized information to customers, gathering and updating necessary information in the database to maintain accurate records
- Resolving customer issues escalated from junior advisors, providing end-to-end resolution for customer issues while adhering to policies and standards, collaborating with teams to integrate and achieve company goals, providing coaching and development to junior team members focusing on soft skills, de-escalation tactics, and efficiency to meet or exceed minimum department requirements
- Analyzes trends and patterns in data to identify how to improve junior advisors' schedule adherence, analyzes call metrics to identify where junior members are struggling, audits timecards and call logs to ensure staff members are in line with company policies, updates training curriculum and guides as needed, manages and maintains new hire development, while assisting the training department as needed.
Filmmaker
Rock bottom production company
08.2019 - Current
- Scheduled shoots and set up filming by communicating with talent and crew.
- Wrote scripts by creating stories and dialogue for various types of media to establish plots and characters.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- effectively managed budgets and accounts and coordinated itinerary and schedules.
- Developed and implemented innovative camera techniques, angles and setting to capture footage.
- Operated Camera and lighting equipment to capture high quality video in various scenarios
Line Cook and Banquet Prep
Padre Hotel
10.2018 - 02.2020
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Routinely took inventory to prepare orders from vendors
- Assisted with banquet setup and maintained all stations during events
Education
Bachelor of Arts - Communications
CSUB
Bakersfield, CASkills
- Staff Management
- Coaching, Training and Development
- Strategic Planning
- Data Analysis
- Account Management
- Project Planning
Timeline
Senior Lead
Conduent
10.2021 - Current
Filmmaker
Rock bottom production company
08.2019 - Current
Line Cook and Banquet Prep
Padre Hotel
10.2018 - 02.2020
Bachelor of Arts - Communications
CSUB