Highly experienced customer service professional with progressively increasing responsibilities including maintenance, Cashier, Service Desk, Grocery, Coordinator and Bakery. Ability to juggle multiple concurrent tasks in a fast-paced environment while maintaining an emphasis on high customer satisfaction. Comfortable in interacting with all levels of an organization and the public.
Teamwork & Team Leader experience
Quick learner with passion to grow
Excellent Customer Service
Self-starter, Ability to prioritize tasks
Creating Displays - following “mods”
Integrity and Reliability
Ability to work independently
Basic computer skills, MS & Email
Overview
12
12
years of professional experience
Work History
MAINTENANCE & VARIOUS CUSTOMER SERVICE POSITIONS
Wegmans
Johnson City, NY
01.2018 - Current
General Custodian duties including cleaning and supply public areas such as restrooms, floors, and emptying trash. Knowledge of safety procedures for use of chemical cleaners
Cashier – process payments by cash, check, credit cards, issue receipts, refunds, and change due. Investigate customer questions regarding charges
Customer Service including greeting customers, helping them locate products
Service Desk responsibilities including ensuring customer satisfaction by responding to inquiries and concerns, provide directions, locate products, and resolve customer complaints, escalating to management if necessary after assessing needs, and answering phones
Set displays and end caps per mod instructions
Grocery and Bakery duties including morning stocking, temperature checks, reporting issues, and answering customer questions
CASHIER
McDonalds
Owego, NY
01.2015 - 01.2016
Cashier – take customer orders, recommending products, promoting specials, process payments and refunds. Investigate customer questions regarding charges
Customer service in a fast-paced environment including serving customers in drive-through
Maintain public areas such as napkins, condiments, trash clean-up, and sanitizing tables/chairs
<ul>
<li>Tack-welded, clamped, and bolted parts to achieve desired specifications for slingshots and Rangers.</li>
<li>Analyzed parts for defects and made necessary repairs before sending parts to be inspected.</li>
<li>Trainer for welding processes for engine manufacturing.</li>
<li>Applied shielded metal arc welding techniques with electrodes in flat, horizontal vertical positions as well as overhead applications.</li>
<li>Performed preventative maintenance on welding tools and equipment.</li>
<li>Inspected incoming raw materials for non-conforming items and notified suppliers of any discrepancies.</li>
<li>Verified proper labeling, packaging, shipping and receiving documentation prior to releasing products from the facility.</li>
<li>Replaced defective components or parts as needed.</li>
<li>Reviewed technical manuals and other documents related to product operation and maintenance requirements.</li>
<li>Tested assembled items with appropriate equipment to ensure proper functioning.</li>
<li>Operated a variety of hand tools including drills, saws, grinders, and riveters.</li>
<li>Inspected welds for accuracy, strength, and adherence to safety standards.</li>
<li>Dismantled defective assemblies using hand tools, power tools, hoists, cranes.</li>
<li>Utilized thermal cutting tools including oxy-acetylene torches to cut metal components prior to welding repairs.</li>
</ul> at Polaris<ul>
<li>Tack-welded, clamped, and bolted parts to achieve desired specifications for slingshots and Rangers.</li>
<li>Analyzed parts for defects and made necessary repairs before sending parts to be inspected.</li>
<li>Trainer for welding processes for engine manufacturing.</li>
<li>Applied shielded metal arc welding techniques with electrodes in flat, horizontal vertical positions as well as overhead applications.</li>
<li>Performed preventative maintenance on welding tools and equipment.</li>
<li>Inspected incoming raw materials for non-conforming items and notified suppliers of any discrepancies.</li>
<li>Verified proper labeling, packaging, shipping and receiving documentation prior to releasing products from the facility.</li>
<li>Replaced defective components or parts as needed.</li>
<li>Reviewed technical manuals and other documents related to product operation and maintenance requirements.</li>
<li>Tested assembled items with appropriate equipment to ensure proper functioning.</li>
<li>Operated a variety of hand tools including drills, saws, grinders, and riveters.</li>
<li>Inspected welds for accuracy, strength, and adherence to safety standards.</li>
<li>Dismantled defective assemblies using hand tools, power tools, hoists, cranes.</li>
<li>Utilized thermal cutting tools including oxy-acetylene torches to cut metal components prior to welding repairs.</li>
</ul> at Polaris
<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc<ul>
<li>Assigned and reviewed daily net asset value calculations performed by Senior Fund Accountant.</li>
<li>Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.</li>
<li>Tracked progress on projects and provided timely feedback to staff members.</li>
<li>Participated in recruitment efforts by interviewing prospective candidates for open positions.</li>
<li>Ensured timely and accurate responses to client inquiries, managing quality of deliverables.</li>
<li>Created staff allocation plans based on activity SLAs, assisting with internal and external queries.</li>
<li>Facilitated successful completion of new client onboarding and fund launches.</li>
<li>Reviewed administrative and accounting procedures, recommending solutions for efficient NAV production.</li>
<li>Provided leadership through training, coaching, and supervision of staff members.</li>
<li>Performed end-of-day reports and signed off on net asset valuations.</li>
<li>Monitored employee productivity levels on a regular basis to identify areas of improvement.</li>
<li>Directed and supervised team of 15 employees in daily operations.</li>
<li>Monitored employee productivity to provide constructive feedback and coaching.</li>
<li>Identified opportunities for process improvements, leading to cost reductions and increased productivity.</li>
<li>Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.</li>
</ul> at CIBC Mellon Global Securities Inc