Damilare Omoboriowo

Advise experienced leadership to develop or influence statistical modeling and analytical strategies, implementing software such as SAS, Tableau, Oracle SQL Developer, and other advanced data visualization and analysis tools for complex business and technical needs.

● Design and lead complex projects, analyses, and the application of techniques across the enterprise.

● Lead the strategy and resolution of highly complex and unique challenges requiring the analytical application of industry techniques, advanced data from multiple sources, and the mathematics behind data analysis across the enterprise.
● Collaborated with teams to curate dynamic and interactive dashboards to test and validate high-level regulatory remediation-related data.
Used GitHub to collaborate with team members on various projects, and to maintain data peer review processes.
Used Proc SQL within SAS to create, maintain, and update databases. In addition to creating SQL queries to answer business-related questions.

• Created informative, actionable, and repeatable reporting that highlighted relevant business trends and opportunities for improvement.
• Developed interactive dashboards that enable users to explore data visually without requiring any technical knowledge.

• Ensured that all customer queries were handled quickly and professionally.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Updated system with order specifics and customer details, preferences, and billing information.
• Collected deposits or payments and arranged for billing.

• Conducted periodic reviews of existing processes related to customer services and made recommendations for improvements.
• Maintained accurate records of customer services provided in the salon's computer system.
• Maintained accurate records of customer services rendered using salon software program.
• Upheld high standards of customer services by responding to inquiries, needs and problems.
• Assisted in developing policies and procedures related to customer services processes.
• Advised management on potential improvements to enhance overall quality of customer services.
• Researched emerging technologies that can help enhance the quality of customer services offered.
• Assisted in developing plans for deploying customer services into production environments.
• Kept track of customer services and preferences for future reference.