DAMILOLA ADENIAYA
Customer Service
Katy,TX
Summary
Customer service professional with 8+ years of customer service, customer satisfaction, and
professional experience. A proven track record of using customer service and effective communication
skills to improve customer experience, customer engagement, and company performance. Team
player with quality work ethic and highly self-motivated. Strong interpersonal and customer skills with
the ability to work independently.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Pharmacy Specialty
CVS Pharmacy Company
(REMOTE), TX
09.2022 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- assisting members with their pharmacy benefit plans.
- take inbound calls and answer questions regarding prescription insurance, medication coverage and
- mail order prescriptions so that our members better understand their coverage and options.
Customer Service Representative
Time Investment Co Inc
REMOTE, TX
01.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Provided customer service by acknowledging the customer; identified customer needs
merchandise; resolved customer issues and concerns and promoted products. - Maintained responsibility with company policies and procedures by handling claims and returns; zoning the
area; arranging and organizing merchandise. - Operated equipment, such as cash registers and related tools, to process customer purchases using
appropriate procedures for different payment types and items sold. - Received and stocked merchandise throughout the facility, organized and maintained
company safety, cleaning, and operating procedures. - Fulfilled customer orders by locating, preparing, and packaging merchandise ensuring order accuracy making product substitutions and consulting with customers.
Service Desk Specialist
Enquire Solutions
HOUSTON, TX
01.2018 - 01.2021
- Maintained filing system such as budgeting materials, personnel, and files where applicable, and
other department specific documents. - Prepared the transference of various information such as records, correspondence, memoranda, and
reports. - Performed high level administrative duties related to budget adherence, documentation,accounts, personnel records, and time sheets.
- Reviewed expenditures against budget allocation and payments where applicable.
- Arranged meetings, prepare agendas, transcribe minutes where applicable and maintained inventory,requisition office supplies and equipment
Customer Service Representative
Concentrix
REMOTE, TX
01.2016 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Identified customer questions, concerns and overall needs providing answers and solutions to
customer queries. - Developed professional relationships with ongoing customers through customer service.
- Collaborated with immediate team, customer service teams, sales team, and other departments to
ensure overall customer satisfaction. - Provided outstanding customer service and maintained confidentiality of information.
- Followed company communication procedures, policies, and guidelines.
Call Center Representative Specialist
The Christian Broadcasting Network Inc.
HOUSTON, TX
12.2014 - 01.2016
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Ensured financial assessments, eligibility, and benefits were accurate; collected patient responsibility for services rendered and adhered to business processing standards.
- Registered bedside admissions utilizing the workstation on wheels or downtime process when necessary or performs pre-registration workflow when assigned.
- Maintained a relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments.
Education
Bachelor of Arts - Mass Communication
North America Universities
05.2013 - 08.2016
Skills
Customer Service
Issue escalation
Payment management
Troubleshooting
Administrative support
Online chat and email
Information gathering and analysis
Teamwork and Collaboration
Problem-Solving
Excellent Communication
Planning and execution
Project Management
Timeline
Pharmacy Specialty
CVS Pharmacy Company
09.2022 - Current
Customer Service Representative
Time Investment Co Inc
01.2021 - 09.2022
Service Desk Specialist
Enquire Solutions
01.2018 - 01.2021
Customer Service Representative
Concentrix
01.2016 - 12.2018
Call Center Representative Specialist
The Christian Broadcasting Network Inc.
12.2014 - 01.2016
Bachelor of Arts - Mass Communication
North America Universities
05.2013 - 08.2016