Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Damilola Osineye

Brownsburg,IN

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

TTEC
Indianapolis, IN
06.2022 - 04.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Customer Service Representative

Costco
Indianapolis, IN
10.2020 - 03.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.

Customer Care Representative

Amazon
Indianapolis, IN
09.2019 - 09.2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Educated customers where applicable to alleviate need for future contact.

Onsite Customer agent

UAC foods
Lagos Nigeria
02.2011 - 12.2016
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Ran errands and provided general office support in a professional environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Bachelor of Science -

Fedpoly
Nigeria
10.2010

Skills

  • Report Generation
  • Report Creation
  • Credit Card Payment Processing
  • Efficient and Detail-Oriented
  • CRM Software
  • Verbal and Written Communication
  • Adaptive Team Player
  • Microsoft Office Expertise
  • Sales Expertise
  • Problem-Solving Abilities
  • Technologically Savvy
  • System Implementation
  • Medical terminology knowledge
  • Administrative support
  • Training development aptitude

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

TTEC
06.2022 - 04.2023

Customer Service Representative

Costco
10.2020 - 03.2022

Customer Care Representative

Amazon
09.2019 - 09.2020

Onsite Customer agent

UAC foods
02.2011 - 12.2016

Bachelor of Science -

Fedpoly

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Damilola Osineye