Damin Williams
Columbia,SC
Summary
Highly-motivated, transformational leader with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Freelance Technical Copywriter and Founder
Defined Audience Marketing Innovative Notes, LLC
Columbia , SC
07.2018 - Current
- Varied tone and verbiage in messages based on product and customer persona.
- Created new ideas, products and story boards for new marketing campaigns.
- Wrote sales copy, letters and other advertising and marketing material.
- Worked with internal team to obtain in-depth understanding of products.
- Arranged for publication, printing and distribution of writing.
- Collaborated with subject matter experts to develop content that accurately communicates technical concepts.
- Analyzed customer feedback to identify potential areas of improvement in existing documentation.
- Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
- Developed themes, characterizations and psychological analyses to create marketing material.
Live-In Caregiver and Property Assistance
The Williams Household
Columbia , SC
12.2007 - Current
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Performed chores and light housekeeping around client's residence.
- Conducted light housekeeping tasks including laundry, bed making and meal preparation.
- Accompanied client on medical appointments and shopping trips.
- Drove clients to doctors' appointments and social outings.
COVID-19 Response Frontline Case Investigator
Maximus Federal ServicesIn
Indianapolis , IN
11.2020 - 10.2021
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Performed data entry tasks related to case investigation into a secure database system.
- Provided information to access financial assistance, legal aid or housing.
- Ensured compliance with all applicable federal, state, and local laws pertaining to disease control and prevention efforts during the pandemic.
- Answered calls and interacted with community members to provide information on advocacy services.
- Educated patients about symptoms of COVID-19, safety measures, and quarantine protocols.
- Conducted contact tracing for positive COVID-19 cases, gathering information from individuals and their contacts.
- Participated in regular team meetings designed for sharing best practices amongst frontline investigators working within various regions across the country .
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Corporate Trainer
Maximus Call Center
Columbia , SC
12.2019 - 11.2020
- Monitored, evaluated and recorded training activities or program effectiveness.
- Planned virtual classroom sessions utilizing video conferencing technology.
- Supported senior staff members in the completion of complex projects within deadlines.
- Worked with team members to promote great customer service and pleasant work environment.
- Supported various program activities, assisting with administrative tasks.
Founder
Father & Sons Handyman Services
Chesapeake , VA
06.2000 - 12.2007
- Built from scratch a successful-Home Improvement Business of 250 Loyal Base of Customers. Covering 5-different townships.
- Oversaw business accounting, audit and budget departments to meet financial goals.
- Led process improvements and organizational updates by implementing Microsoft Office Suite, streamlining selling and contracting procedures.
- Devised organizational vision, mission and foundational structure to facilitate early growth.
- Analyzed operations to evaluate company performance, determining areas of potential improvement.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Wore all Hats in the operation: GM, Sales Closer, Estimator, Compliance Officer, Contract Interviewer, Office Manger, General Laborer, Bookkeeper.
- Followed State's Building Code per/job. Certified Home Inspector, conducted studies in Interior Design and Landscape Design. Partnered with other contractors that increased sales.
Education
Master of Science - Business Administration
ITT-Technical Institute-Online Program
Indianapolis, IN04.2014
Bachelor of Science - Criminal Justice
ITT-Technical Institute- On Campus
Columbia03.2012
Bachelor of Science - Business Administration And Management
New York Institute of Technology
Old Westbury, NY01.1991
Skills
- Product-Specific Writing
- User Documentation Production
- Database Management
- Audience Adaptation
- Editing
- Website Copy
- Editing and Proofreading
- Idea Brainstorming
- Critical Thinking
- Fact-Checking
- Team Building and Leadership
- Sales and Marketing Consultation
- Performance Evaluation
- Personnel Management
- Staff Training
- Performance Improvement
- Administrative Management
- Customer Retention
- Customer Service Management
- Employee Motivation
- Delegating Work
- Customer Service
- P&L Management
- Customer Relations
- Team Leadership
- Employee Relations
- Operations Oversight
- Customer engagement and assistance
- Training and deployment assistance
- Recovery efforts and assistance
- Client focus and assistance
- Client engagement and assistance
- Product-Specific Writing
- Technical support and assistance
- Customer support and assistance
- Student and adult assistance
- Parent and caregiver rapport
- Property tours and inspections
- Property cleaning and sanitation
Affiliations
Served as a Member to Hampton Roads Chamber of Commerce from year 1994 to 1999. Assisted as a Construction Captain with the City of Greenbrier, in Chesapeake, Virginia built Fun Forest a Community Park.
- American Marketing Association
- Toastmasters
- The National Society of Leadership and Success as the first Student President for ITT-Technical Institute, Columbia, SC Campus from 2008 to 2010. Member count 75-Students
- Chairman of Public Relations for Criminal Justice Chapter at ITT-Technical Institute, Columbia, SC with the American Criminal Justice Association
- American Writers and Artist Institute, Studying the Art of Copywriting. 2018 to 2022
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
COVID-19 Response Frontline Case Investigator
Maximus Federal ServicesIn
11.2020 - 10.2021
Corporate Trainer
Maximus Call Center
12.2019 - 11.2020
Freelance Technical Copywriter and Founder
Defined Audience Marketing Innovative Notes, LLC
07.2018 - Current
Live-In Caregiver and Property Assistance
The Williams Household
12.2007 - Current
Founder
Father & Sons Handyman Services
06.2000 - 12.2007
Master of Science - Business Administration
ITT-Technical Institute-Online Program
Bachelor of Science - Criminal Justice
ITT-Technical Institute- On Campus
Bachelor of Science - Business Administration And Management
New York Institute of Technology
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