DAMION MILLER
Amesbury,MA
Summary
My name is Damion Miller. I am a hardworking individual with an extensive background in customer service, medical reimbursement and contracting. Recently, I was working at Logixhealth as a Contract Analyst, Prior to Contract Analyst, I was working as a Team Lead, Reimbursement Analyst and Call Center Representative. My day-to-day operations consisted of customer service, payment audits, managing a small team, training to finally reading and outlining provider contracts. My time with Logixhealth was just over 10 years.
Prior to Logixhealth I also worked part-time as a deli clerk at Stop & Shop and maintained that position for 15 years. Stop & Shop has taught me customer service skills, inventory management and how to lead. I previously held a position as head clerk where I helped train and lead a group of employees. I also previously worked for GameStop where I specialized in the sale of video game merchandise.
My educational background includes a High School Diploma and an Associate’s Degree in Science.
Overview
19
19
years of professional experience
Work History
Contract Analyst
LogixHealth
Bedford, MA
07.2024 - 02.2026
- Analyzed contract terms and conditions to ensure compliance with regulatory requirements.
- Developed and maintained contract templates to streamline negotiation processes.
- Collaborated with cross-functional teams to assess contract risks and opportunities.
- Reviewed and revised contractual agreements, enhancing clarity and legal protection.
- Reviewed payment issues and tasked with resolving them
- Run audits of insurance payments and report findings to appropriate teams/individuals
Team Lead, Audit & Contracting
LogixHealth
Bedford, MA, USA
08.2021 - 07.2024
- Oversee employee workflows
- Assist with training of new hires
- Assist with employee tasks and assistance employees where needed
- Review insurance company reimbursements for ER providers
- Identify and resolve payer issues
- Submit good faith negotiations on behalf of providers for out-of-network claims due to the No Surprises Act of 2022 (NSA)
- Send appeals to insurance companies (appeals for incorrect payments such as termed rates, non-matching contract rates and down-coded claims)
- Prepare audit reports
- Report findings to department manager/director
- Third-party medical billing (specifically ED Billing)
- Communication with management on multiple levels
- Negotiate with out of network carriers on behalf of clients of Logixhealth to resolve out of network claims disputes.
- Compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
- Customer- and service-oriented. Excellent communication skills. Energetic self-starter. Results-oriented.
- Computer applications used: Microsoft Office, Allscripts, Touch Chart, EPIC and in-house developed web applications.
Deli Clerk (Part-Time)
Stop & Shop
Amesbury, MA, USA
11.2006 - 09.2022
- Customer Service: face-to-face and over the phone
- Inventory management
- Training new employees
- Routine cleaning and maintenance
- Reason for departure: Job was maintained as secondary income until 2022.
Reimbursement Analyst, Audit & Contracting
LogixHealth
Bedford, MA, USA
01.2017 - 12.2021
- Review insurance company reimbursements for ER providers
- Identify and resolve payer issues
- Send appeals to insurance companies when necessary
- Prepare audit reports
- Report findings to department manager/director
- Train new hires
- Third-party medical billing
- Communication with management on multiple levels
- Compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
- Customer- and service-oriented. Excellent communication skills. Energetic self-starter. Results-oriented.
- Computer applications used: Microsoft Office, Sharepoint, Allscripts, Touch Chart and in-house developed software.
Call Center Representative, Patient Call Center
LogixHealth
Bedford, MA, USA
11.2015 - 02.2017
- Answer high volume of calls from patients, attorneys, employers and insurance companies
- Identify and resolve outstanding billing issues
- Communication with management on multiple levels
- Process credit card payments
- Assist in training new Call Center representatives
- Update insurance information for patients
- Compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
- Customer- and service-oriented. Excellent communication skills. Energetic self-starter. Results-oriented.
- Computer Applications used: Microsoft Office, Allscripts, Touch Chart and in-house developed software.
Game Advisor (Part-Time)
GameStop
Plaistow, NH, USA
09.2013 - 03.2016
- Customer Service: Face-to-face and over the phone interaction
- Inventory management
- Loss prevention
- Cash management
- Reason for departure: Voluntary, departed for position at LogixHealth.
Deli Clerk (Full-Time)
Stop & Shop
Danvers, MA, USA
03.2014 - 03.2015
- Customer Service: Face-to-face and over the phone
- Inventory management: expanded to ordering, pricing and routine inventory counting.
- Training new employees
- Delegation and guiding part-time employees
- Scheduling
- Routine cleaning and maintenance
- Reason for departure: Voluntary; hiring at LogixHealth.
Education
Associate's Degree - Business Administration
NORTHERN ESSEX COMMUNITY COLLEGE
HAVERHILL, MA06-2011
High School Diploma -
PENTUCKET REGIONAL SENIOR HIGH SCHOOL
WEST NEWBURY, MA06-2006
Skills
- Customer service-oriented
- Excellent communication skills
- Listening skills
- Reading comprehension skills
- Written and oral communication skills
- Energetic self-starter
- Results-oriented
- Reliable and punctual
- Experienced with Windows applications such as Teams and MS Office
- Experienced with Allscripts
- Personally knowledgeable with computer components and assembly
Accomplishments
- Promoted to Contract Analyst at LogixHealth in 2024.
- Promoted to Team Lead at LogixHealth in 2021.
- Promoted to Reimbursement Analyst at LogixHealth in 2017 Promoted to full-time at Stop & Shop in 2014.
- 2011 graduate of Northern Essex Community College.
- 2006 graduate of Pentucket Regional Senior High School.
Languages
English
Full Professional
Interests
Outside of spending time with my lovely wife, my interests in my spare time are sports (with baseball being my absolute favorite) I'm also a tech enthusiast whether it be PC building, this is one of my hobbies or just reading about tech innovations Another long-time passion of mine is video games Outside of tech, I have a interest in traveling My goal is to eventually travel to every MLB stadium across the country
Timeline
Contract Analyst
LogixHealth
07.2024 - 02.2026
Team Lead, Audit & Contracting
LogixHealth
08.2021 - 07.2024
Reimbursement Analyst, Audit & Contracting
LogixHealth
01.2017 - 12.2021
Call Center Representative, Patient Call Center
LogixHealth
11.2015 - 02.2017
Deli Clerk (Full-Time)
Stop & Shop
03.2014 - 03.2015
Game Advisor (Part-Time)
GameStop
09.2013 - 03.2016
Deli Clerk (Part-Time)
Stop & Shop
11.2006 - 09.2022
Associate's Degree - Business Administration
NORTHERN ESSEX COMMUNITY COLLEGE
High School Diploma -
PENTUCKET REGIONAL SENIOR HIGH SCHOOL
Highlights - Accomplishments
- Promoted to Team Lead at LogixHealth, 2021-01-01
- Promoted to Reimbursement Analyst at LogixHealth, 2017-01-01
- Promoted to Head Clerk at Stop & Shop, 2014-01-01
- Graduated from Northern Essex Community College, 2011-01-01
- Graduated from Pentucket Regional Senior High School, 2006-01-01