Summary
Overview
Work History
Education
Skills
Timeline
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Myla Shotwell

Memphis,TN

Summary

Top-notch Contract Administrator with extensive experience in contract management and negotiations. Strong problem-solving and critical-thinking skills with good understanding of legal concepts and contract law. Collaborative and dedicated to delivering outstanding customer service.

Overview

12
12
years of professional experience

Work History

Contract Analyst

CTD Staffing
04.2023 - Current
  • Thoroughly review and analyze contracts to identify key terms, conditions, and obligations
  • Oversee entire lifecycle of contracts, from drafting and negotiation to execution and renewal
  • Implement and maintain efficient contract management systems and processes.

Collector

AMERICAN FINANCIAL
10.2020 - 02.2023
  • Contact customer to determine reason for payment delinquency and negotiate payments
  • Handle accounts with speed and accuracy while maintaining professionalism
  • Confirm/negotiate payment arrangements, research discrepancies.

Nail Tech

Serenity Day Spa
05.2018 - 06.2020
  • Perform spa manicure and pedicures.

Nutrition Service Support

Shelby County Schools
04.2018 - 01.2019
  • Assists School Nutrition Supervisor in efficient operation of cafeteria by preparing and serving nutritious and attractive meals for students and staff in pleasant environment while maintaining clean and sanitary work area.

Patient Care Advocate

Express Scripts Pharmacy
02.2016 - 08.2017
  • Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits
  • Work to research and resolve problems in timely manner
  • Assist members in understanding and maximizing use of their pharmacy distribution program
  • Use computerized system to gather information and respond to questions
  • Document issues and resolutions in common database.

Billing Agent

Comcast
09.2014 - 02.2016
  • Responsible for handling customer inquiries
  • Promotes products and services
  • Explains billing cycle processes and correct discrepancies on customers account
  • Prepares work orders, processes payment information, and attempts to collect delinquent account balances.

Nail Tech

Town Salon
07.2013 - 12.2015
  • Performed spa manicure and pedicures
  • Suggest and sell products.

Home Delivery Agent

Advanced Services Inc
03.2012 - 02.2013
  • Worked closely with customers and retailers
  • Responsible for providing appliance delivery information and resolution to appliance delivery related concerns.

Education

Certificate -

Southwest Tennessee Community College
Memphis, TN
01.2012

Skills

  • Multi-line phone operation proficiency (10 years)
  • Professional phone etiquette (10 years)
  • Customer service-oriented (10 years)
  • Appointment setting (10 years)
  • Filing and data archiving (10 years)
  • Highly motivated (10 years)
  • Front desk (10 years)

Timeline

Contract Analyst

CTD Staffing
04.2023 - Current

Collector

AMERICAN FINANCIAL
10.2020 - 02.2023

Nail Tech

Serenity Day Spa
05.2018 - 06.2020

Nutrition Service Support

Shelby County Schools
04.2018 - 01.2019

Patient Care Advocate

Express Scripts Pharmacy
02.2016 - 08.2017

Billing Agent

Comcast
09.2014 - 02.2016

Nail Tech

Town Salon
07.2013 - 12.2015

Home Delivery Agent

Advanced Services Inc
03.2012 - 02.2013

Certificate -

Southwest Tennessee Community College

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Myla Shotwell