Summary
Overview
Work History
Education
Skills
Certification
Summary
Assessments
Personal Information
Timeline
Jnell Hinton

Jnell Hinton

Jacksonville,FL

Summary

I am a procurement analyst and customer service representative ranging from the years of 2012 until current. My knowledge spans a wide range of topics, from medical billing and coding to assisting customer needs. I am able to engage in substantive discussions, provide detailed information and analysis, and assist with a variety of tasks such as writing, research, problem-solving, and creative projects. I also have the ability to be flexible and adaptive.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Procurement Analyst

McKesson Health
02.2020 - Current
  • Analyzed supplier performance for better contract negotiations and long-term partnerships.
  • Utilized advanced data analytics tools to gain insights into procurement trends and inform decision-making processes.
  • Collaborated with cross-functional teams to develop procurement strategies aligned with corporate goals.
  • Negotiated contracts with suppliers, securing favorable terms and conditions for the organization.

Processer

Toyota
01.2018 - 01.2020
  • Responsible for driving cars on and off the ship
  • Provide excellent customer service
  • Responsible for processing vehicles and parking them in select locations.
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.

Customer Service Representative

Convergys
07.2012 - 11.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Diploma -

Spencer High School, Columbus, GA
High school or equivalent

Certification - Certified Medical Billing And Coding

University of Phoenix, Tempe, AZ
08.2021

Skills

  • Customer Service (3 years)
  • Excel (Less than 1 year)
  • Excellent Customer Service skills (Less than 1 year)
  • RECEPTIONIST (3 years)
  • RETAIL SALES (3 years)
  • Call Center
  • Customer Care
  • Customer Support
  • Medical coding
  • Medical billing
  • ICD-10
  • ICD coding
  • Medical records
  • CPT coding
  • Proficient with Microsoft Office Suite including Excel, Word, PowerPoint and Outlook
  • Effective oral and written communication skills
  • Strong time management and organizational skills
  • Exceptionally autonomous, persistent, and competitive
  • Excellent Customer Service skills and winner of multiple awards
  • Strong Leadership and decision making skill
  • Multi-line phone operation proficiency
  • Supplier Relationship Management
  • Strategic Sourcing
  • Purchasing strategies
  • Budget Planning
  • Database Management
  • Inventory counting
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Organizational Skills
  • Time management abilities

Certification

Medical Billing and Coding, 08/01/21, Present, I am a certified medical biller and coder.

Summary

An enthusiastic and highly motivated, tech-savvy professional with work experience in healthcare arena, customer service, insurance claims, and collection. Dedicated, results-focused individual with proven ability to self-manage; seeks an opportunity for career growth and development.

Assessments

  • Protecting patient privacy, Highly Proficient, 11/01/21, Understanding privacy rules and regulations associated with patient records
  • Work style: Conscientiousness, Expert, 06/01/19, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
  • Scheduling, Proficient, 06/01/18, Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
  • Filing & organization, Proficient, 06/01/18, Measures a candidate's ability to arrange and manage files or records using a set of rules.
  • Electronic health records: Best practices, Proficient, 11/01/21, Knowledge of EHR data, associated privacy regulations, and best practices for EHR use

Personal Information

  • Title: Medical Biller And Coder
  • Work Permit: Authorized to work in the US for any employer

Timeline

Procurement Analyst - McKesson Health
02.2020 - Current
Processer - Toyota
01.2018 - 01.2020
Customer Service Representative - Convergys
07.2012 - 11.2017
Spencer High School - Diploma,
University of Phoenix - Certification , Certified Medical Billing And Coding

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Jnell Hinton