Damion Taylor
Cypress,TX
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Outbound Desk Analyst
Home Depot
Hobson, TX
06.2011 - 02.2023
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Resolved technical issues by troubleshooting.
Inventory Control Specialist
Home Depot
Houston, TX
12.2007 - 06.2010
- Completed daily cycle counts to maintain accuracy of records.
- Used equipment like forklifts and pallet jacks to move inventory.
- Completed physical inventory counts each month.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Education
High School Diploma -
Carl Wunsche High School
900 Wunsche Loop 08.2003 - 05.2008
Skills
Desktop support
Software diagnosis
Data recovery
Windows 10
Technical issues analysis
Issue troubleshooting
Customer service expert
Complaint resolution
Certification
Google IT support
Timeline
Google IT support
03-2023
Outbound Desk Analyst
Home Depot
06.2011 - 02.2023
Inventory Control Specialist
Home Depot
12.2007 - 06.2010
High School Diploma -
Carl Wunsche High School
08.2003 - 05.2008