Damion Williams
Harvey,LA
Summary
Seasoned Damage Prevention Specialist with a proven track record at USIC Locating Services, demonstrating exceptional project planning and effective communication. Skilled in GPS route planning and teamwork, I've significantly enhanced operational efficiency and customer satisfaction. My analytical approach and attention to detail have driven continuous improvement, embodying dependability and a commitment to excellence.
Overview
22
22
years of professional experience
Work History
Damage Prevention Specialist
USIC Locating Services
08.2022 - Current
- Tested materials and tools for projects requiring special considerations.
- Created detailed technical drawings and designs, incorporating special requests.
- Worked closely with engineers, land surveyors and other key stakeholders on different infrastructure projects.
- Looked over proposed plans and project sites to coordinate layouts and site maps.
- Analyzed proposed site factors and designed maps, graphs and diagrams to illustrate findings.
- Read blueprints and schematics to interpret utility installation.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Federal Express Equipment/Ramp Transport Driver
FedEx
08.2020 - 07.2022
- Responsible for staging trailers at dock doors for inbound and outbound trailers. To ensure that all trailers have been staged properly in slot on the lot after removing them, dock doors and make sure to record all trailers on the staging sheet.
- Responsible for loading and offloading freight from cargo planes utilizing FedEx loaders, transporting freight to various inputs by way of TUG.Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Adhered to strict safety guidelines for transporting hazardous materials, ensuring safe handling procedures were followed consistently.
- Kept vehicles clean both inside and outside, contributing to a professional appearance that reflected well on the company image.
Professional Truck Driver
Schneider National Carriers (Professional Driver)
07.2017 - 07.2020
- Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
- Emphasized punctuality; arriving at pick-up locations ahead of time to facilitate expedited loading procedures and avoid potential delays in the process.
- Maintained a clean and organized vehicle, ensuring a positive representation of the company brand while on the road.
- Increased fuel efficiency through careful route selection and strategic trip planning that took into account traffic patterns or potential obstacles.
- Improved customer satisfaction through professional communication and prompt resolution of any issues or concerns.
IP-Support Rep/Associate Customer Experience Manager
Comcast
03.2007 - 06.2019
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Managed over 50 customers per day and increased sales
Cable Installation Technician/Tap Audit
Time Warner Cable
02.2002 - 03.2007
- Ensured prompt resolution of any post-installation issues by following up with customers after service completion to confirm satisfaction levels were met or exceeded expectations.
- Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
- Optimized installation routes using GPS technology to minimize travel time between jobs while maintaining adherence to appointment schedules.
- Provided exceptional customer support by answering inquiries about billing, channel availability, and system upgrades in a knowledgeable manner.
- Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
- Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
Education
Diploma - Electronics Engineering Technology
ITT Technical Institute
Memphis,Tn05.2001
High School Diploma -
O.P. Walker
New Orleans,La05.1994
Skills
- Project planning
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Attention to Detail
- Dependable and Responsible
- GPS and route planning
- Materials transport
- Safety standards and protocols
- Vehicle inspections
- Hazard Identification
- Regulatory Compliance Knowledge
- Technical report writing
- Incident Reporting
- Emergency Response Planning
- Equipment Calibration
- Damage Investigation Techniques
Timeline
Damage Prevention Specialist
USIC Locating Services
08.2022 - Current
Federal Express Equipment/Ramp Transport Driver
FedEx
08.2020 - 07.2022
Professional Truck Driver
Schneider National Carriers (Professional Driver)
07.2017 - 07.2020
IP-Support Rep/Associate Customer Experience Manager
Comcast
03.2007 - 06.2019
Cable Installation Technician/Tap Audit
Time Warner Cable
02.2002 - 03.2007
Diploma - Electronics Engineering Technology
ITT Technical Institute
High School Diploma -
O.P. Walker