Damir Horne-Casper
Summary
Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Prep Cooking Assistant /Customer Service Associate
Buffalo Wild Wings
05.2022 - Current
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
Customer Service Representative
Center For Family Support
04.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Dietary Aide
Oakland Rehabilitation & Healthcare Center
01.2022 - 05.2022
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Distributed food during busy peak periods to drive customer satisfaction.
Warehouse Worker
Party Rentals
08.2016 - 06.2017
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 10-20lbs.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
Warehouse Clerk
Driscoll Foods
12.2015 - 07.2016
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Checked packages and merchandise for damage and notified vendors.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Sorted and delivered materials to different work areas and staff.
Education
GED -
College Preparation
Paterson, NJ06.2010
Skills
- Weights and Measurements
- Sauce and Dressing Creation
- Food Service Sanitation
- Food Allergies
- Forklift Certificate
- Serv-Safe Certification
Accomplishments
- Contributed to a consistent customer satisfaction rating through quality and timely service.
- Suggested actionable improvements to streamline training procedures.
- Resolved product issue through consumer testing.
Certification
- Certified in food handling (Safe Service handling course
Timeline
Food Prep Cooking Assistant /Customer Service Associate
Buffalo Wild Wings
05.2022 - Current
Customer Service Representative
Center For Family Support
04.2022 - Current
Dietary Aide
Oakland Rehabilitation & Healthcare Center
01.2022 - 05.2022
Warehouse Worker
Party Rentals
08.2016 - 06.2017
Warehouse Clerk
Driscoll Foods
12.2015 - 07.2016
GED -
College Preparation
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