Desired Job Title
Clinic Operations and Implementation ManagerClinic ManagerClinic Assistant/Patient Care CoordinatorLocation Preference
RemoteHybridOn-SiteLocation: Aurora, CO
Open to relocation: No
Open To Work
Damisha Edwards
Aurora,CO
Work Preference
Summary
Dynamic operations-focused healthcare leader with over 5 years of experience enhancing clinic performance, patient services, and workflow management in high-volume healthcare environments. Expertise in optimizing workflows and elevating patient experiences while driving financial performance through meticulous data tracking and operational efficiency. Recognized for exceptional communication and problem-solving skills, alongside a commitment to implementing policies and procedures that foster operational success and improve patient outcomes. Passionate about leveraging cross-functional leadership to create a collaborative atmosphere that supports staff and patients alike.
Overview
6
6
Certification
8
8
years of professional experience
Work History
Clinic Operations and Implementation Manager
DNA Health and Wellness
Aurora, CO
05.2025 - Current
- Managed patient flow and front-office coordination to enhance efficiency of clinical services.
- Facilitated training and mentorship for administrative and clinical support teams to ensure consistent delivery of patient service excellence.
- Evaluated clinic performance indicators and operational metrics to identify opportunities for improving workflow efficiency and facilitating patient access to care.
- Partnered with healthcare providers and support personnel to implement process enhancements aimed at improving patient satisfaction and operational efficiency.
- Streamlined insurance verification procedures to ensure clarity and understanding among patients and billing partners.
- Ensured compliance with industry regulations by updating policies as needed and conducting regular audits of internal processes.
Clinic Manager
Porch Light Health
Aurora, CO
10.2023 - 05.2025
- Directed clinic operations to enhance patient scheduling and streamline administrative workflows in a high-volume healthcare environment.
- Clarified insurance benefits and billing processes for patients, ensuring effective communication with the billing team to resolve inquiries.
- Designed and implemented workflows aimed at reducing wait times and improving overall patient experience.
- Monitored adherence to HIPAA regulations and operational protocols to ensure a nurturing atmosphere for patients.
- Directed daily clinic operations to ensure optimal patient care and service delivery.
- Implemented process improvements that enhanced workflow efficiency across multiple departments.
Clinic Assistant/Patient Care Coordinator
Integrative Health
Greenwood Village, CO
01.2020 - 10.2023
- Supported providers in delivering chiropractic acupuncture, massage, and Dao needling treatments to enhance patient safety and care quality for over 60 patients daily.
- Facilitated patient intake and follow-up appointments to support treatment planning, regulatory compliance, and continuity of care.
- Streamlined clinic operations through effective management of workflow supplies and room preparation to optimize overall performance.
- Organized and prioritized patient schedules to facilitate optimal clinic operations and patient flow.
- Collaborated with healthcare providers to optimize patient intake and documentation workflows, resulting in improved accuracy.
- Assisted healthcare providers with patient intake and documentation processes for improved accuracy.
Education
Master of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ12-2024
Bachelor of Science - Integrative Healthcare (Prehealth Minor)
Metropolitan State University of Denver
Denver05-2018
Skills
- Workflow Optimization & Process Improvement
- Staff Training & Team Leadership
- Patient Scheduling & Workflow Coordination
- Business analysis
- Organizational development
- EHR & Practice Management Systems
- Operational Performance Monitoring
- Process Improvement in Clinical Settings
- Decision-making
- Documentation and reporting
- Operational excellence
- Lean methodologies
Certification
- Lean Six Sigma Green Belt (In Progress)
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
- Phlebotomist
- Birth Doula
Timeline
Clinic Operations and Implementation Manager
DNA Health and Wellness
05.2025 - Current
Clinic Manager
Porch Light Health
10.2023 - 05.2025
Clinic Assistant/Patient Care Coordinator
Integrative Health
01.2020 - 10.2023
Master of Science - Healthcare Administration
University of Phoenix
Bachelor of Science - Integrative Healthcare (Prehealth Minor)
Metropolitan State University of Denver