Damita Allen
Jacksonville,FL
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Leasing Professional
Rose Valley Management
10.2022 - 08.2023
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Organized community events to foster a positive living environment for all residents.
- Developed marketing materials to highlight property features and attract potential renters.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Leasing Consultant
Peoples Choice
08.2022 - 10.2022
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
Babysitter
Family & Friends
09.1998 - 05.2020
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
Call Center Agent
Adecco-Fifth Third Bank
06.2019 - 02.2020
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Contributed to team sales goals by identifying opportunities for upselling additional products or services during calls.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
Volunteer
Brooksdale Senior Living
10.2017 - 04.2019
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Maintained up-to-date knowledge of industry best practices by attending conferences and training sessions relevant to the organization''s mission.
- Used strong interpersonal communication skills to convey information to others.
- Maintained clean, neat, and operational facilities to serve program needs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Guided troubled individuals to tools and resources necessary for healing.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Managed cases of hospice clients receiving social or community service support.
City Carrier
United States Postal Service
04.2014 - 08.2014
- Arrange mail in delivery sequence each morning
- Prepared mail in sequence of delivery for optimal productivity
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route
- Utilized portable scanners of packages delivered to residence and businesses, keeping records current and accurate.
Home Health Provider
Colonial At Home
10.2013 - 04.2014
- Caring for the basic and essential needs of elderly individuals
- Escorting to scheduled appointments, helping to maintain a safe living environment
- Aid in giving medications.
Intern
Butler County Youth Detention Center
02.2008 - 03.2009
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
Education
DIPLOMA - General Studies
MT. HEALTHY HIGH SCHOOL
Cincinnati, OH06.2000
Skills
- Mobility Assistance
- Basic Housekeeping
- Chronic Disease Management
- Progress Documentation
- Incident Reporting
- ADL Assistance
- Care Plan Adherence
- Meal Preparation
- Patient Companionship
- HIPAA Compliance
- Dependable and Responsible
- Relationship Building
- Problem-Solving
Certification
- Driver's License
- Commissioned Notary Public
Additional Information
Additional Volunteer work:
Meals on wheels, 02/01/05-08/31/05, Cincinnati, Ohio,
City Gospel Mission, 05/01/06-10/31/06,
Word of Deliverance Ministries, 08/01/08-11/30/15,
Elevate Life Ministries, 04/01/21-present,
During the time of unemployment I was a stay at home mother.
Assessments
- Early childhood development, Proficient, 06/01/22, https://share.indeedassessments.com/attempts/7eda0cf3a5c97443ad3b91dd239363c1eed53dc074545cb7
- Basic computer skills, Proficient, 05/01/22, https://share.indeedassessments.com/attempts/d8e40fd01db6d6de34e9a5eaf924b1ebeed53dc074545cb7
- Work style: Reliability, Proficient, 09/01/21, https://share.indeedassessments.com/attempts/6dbfe4c64bf3da5f9983d790c101b0adeed53dc074545cb7
- Medical receptionist skills, Proficient, 05/01/22, https://share.indeedassessments.com/attempts/86cbd82c4b8ca1cc086b3ba9b2e5177aeed53dc074545cb7
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Leasing Professional
Rose Valley Management
10.2022 - 08.2023
Leasing Consultant
Peoples Choice
08.2022 - 10.2022
Call Center Agent
Adecco-Fifth Third Bank
06.2019 - 02.2020
Volunteer
Brooksdale Senior Living
10.2017 - 04.2019
City Carrier
United States Postal Service
04.2014 - 08.2014
Home Health Provider
Colonial At Home
10.2013 - 04.2014
Intern
Butler County Youth Detention Center
02.2008 - 03.2009
Babysitter
Family & Friends
09.1998 - 05.2020
DIPLOMA - General Studies
MT. HEALTHY HIGH SCHOOL
- Driver's License
- Commissioned Notary Public
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