Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation
Assessments
Timeline
Generic

DAMITA ALLEN

Jacksonville,FL

Summary

Customer service focused with a passion for exceptional service and maintaining a positive client relationship. Seeking to leverage my skills in communication, problem solving, accuracy and teamwork as a service associate

Overview

11
11
years of professional experience
1
1
Certification

Work History

Apartment Leasing Agent

APARTNER
06.2024 - Current
  • Managed move-in and move-out processes
  • Collecting monthly rent payments
  • Resolved conflicts between tenants
  • Responded to inbound calls
  • Marketing and advertising
  • conducting community events

Leasing Professional

Rose Valley Management
10.2022 - 08.2023
  • Provide excellent customer service and assistance in finding a place to call home
  • Inbound and outbound leasing calls
  • Aids in the collection of due monies
  • Cleans, sparkles and maintains leasing office
  • Host events.

Leasing Consultant

Peoples Choice
08.2022 - 10.2022
  • Answer inbound calls from tenants and potential prospects
  • First point of contact for tenants
  • Handle move ins
  • Outbound calls for monies due
  • Do showings to prospects
  • Clean and maintain property for leasing.

Call Center Agent

Adecco-Fifth Third Bank
06.2019 - 02.2020
  • Managed high volume of inbound and outbound calls
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Maintained strong call control and quickly worked though scripts to address problems or concerns
  • Implemented services to assist company in maintaining exceptional client service ratings on external audits.

City Carrier

United States Postal Service
04.2014 - 08.2014
  • Arrange mail in delivery sequence each morning
  • Prepared mail in sequence of delivery for optimal productivity
  • Gathered mail and packages from mail boxes on foot and by vehicle on designated route
  • Utilized portable scanners of packages delivered to residence and businesses keeping records current and accurate.

Home Health Provider

Colonial At Home
10.2013 - 04.2014
  • Caring for the basic and essential needs of elderly individuals
  • Escorting to scheduled appointments, helping to maintain a safe living environment
  • Aid in giving medications.

Education

Social work/ Sociology -

Miami University
Oxford, OH
01.2012

DIPLOMA in General Studies -

MT. HEALTHY HIGH SCHOOL
Cincinnati, OH
06.2000

Skills

  • Professionalism
  • Customer communications
  • Resolving issues
  • Professional telephone voice
  • System documentation
  • Property Leasing
  • Fair Housing Regulations
  • Cold Calling
  • Microsoft Outlook
  • Marketing
  • Building rapport
  • Strong negotiation

Certification

  • Driver's License
  • Commissioned Notary Public

Additionalinformation

Meals on wheels 2/2005- 8/2005 Cincinnati, Ohio, City Gospel Mission 5/2006-10/2006, Hospice of Cincinnati 12/2008-12/2009, 5/2012-9/2012, Word of Deliverance Ministries 8/2008-11/2015, Elevate Life Ministries 4/2022-present, During the time of unemployment I was a stay at home mother.

Assessments


  • Basic computer skills, 05/01/22, Proficient, Performing basic computer operations and troubleshooting common problems
  • Work style: Reliability, 09/01/21, Proficient, Tendency to be reliable, dependable, and act with integrity at work

Timeline

Apartment Leasing Agent

APARTNER
06.2024 - Current

Leasing Professional

Rose Valley Management
10.2022 - 08.2023

Leasing Consultant

Peoples Choice
08.2022 - 10.2022

Call Center Agent

Adecco-Fifth Third Bank
06.2019 - 02.2020

City Carrier

United States Postal Service
04.2014 - 08.2014

Home Health Provider

Colonial At Home
10.2013 - 04.2014

Social work/ Sociology -

Miami University

DIPLOMA in General Studies -

MT. HEALTHY HIGH SCHOOL

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DAMITA ALLEN