Cheyann Hency
Saginaw,TX
Summary
Dynamic professional with a proven track record at Station 121 at Town Center, excelling in customer service and lease processing. Adept at multitasking and conflict resolution, I enhance tenant satisfaction and retention through effective communication and proactive problem-solving. Committed to fostering positive relationships and ensuring compliance with fair housing regulations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Apartment Leasing Agent
Station 121 at town center
North richland hills, TX
08.2025 - 01.2026
- Conducted apartment tours, delivering property information to prospective tenants.
- Processed rental applications and conducted background checks for new tenants prepared leases and move-in documents to facilitate tenant onboarding.
- Inspected vacated apartments, ensuring readiness for incoming occupants.
- Resolved resident issues using conflict resolution skills to maintain community harmony.
- Assisted current tenants with maintenance requests and inquiries effectively.
- Tracked leads with CRM software, following up with interested parties promptly.
Medical Office receptionist
Texas Medical Diagnostics
02.2025 - 05.2025
- Elevated patient satisfaction through efficient front desk operations and professional inquiry resolution.
- Handled high call volumes, directing calls to appropriate departments while delivering accurate information.
- Processed and recorded medical payments from checks, cash, and credit cards accurately.
- Reviewed and forwarded medical records to physicians promptly upon request.
Lead Daycare Teacher
Goddard School
03.2024 - 11.2024
- Strengthened relationships with parents to enhance engagement in student education.
- Established monitoring systems to track student growth and provide targeted support.
- Collaborated with teachers to share best practices, enhancing teaching strategies across the center.
Education
High School Dipolma -
BYRON NELSON HIGHSCHOOL
05.2017
Skills
- Multitasking
- Problem-Solving
- Teamwork
- Time Management
- Managing Patient Records
- Effective Communication
- Critical Thinking
- Customer Service
- Reliability
- Telephone Etiquette
- Patient confidentiality
- CRM software
- Lease processing
- Customer service
- Property management
- Conflict resolution
- Front desk operations
- Fair housing regulations
- Lease file audits
- Leasing and sales
Languages
- ASL (American Sign Language)
- English, Fluent
- ASL (American Sign Language), Basics
Certification
Fair Housing
Timeline
Apartment Leasing Agent
Station 121 at town center
08.2025 - 01.2026
Medical Office receptionist
Texas Medical Diagnostics
02.2025 - 05.2025
Lead Daycare Teacher
Goddard School
03.2024 - 11.2024
High School Dipolma -
BYRON NELSON HIGHSCHOOL