A seasoned professional with a proven track record at Beebe Medical Group, I excel in providing emotional support and mastering medical terminology. Demonstrated success in enhancing patient experiences and streamlining admissions processes, I bring vital skills and a compassionate approach to healthcare and educational settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Beebe Medical Group
12.2023 - 11.2024
Assisted Doctors and Nurses with daily patient care tasks, ensuring timely and efficient medical support.
Enhanced patient comfort by providing compassionate and attentive care.
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Provided emotional support to patients during difficult moments, fostering trust and rapport.
Transported patients between rooms and appointments or testing locations.
Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
Social Worker Assistant
Cadia Rehabilitation
05.2022 - 11.2023
Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
Increased access to resources by building partnerships with local organizations that provide essential services.
Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
Assisted social workers in developing comprehensive care plans for clients, improving their quality of life.
Enhanced client well-being by providing emotional support and guidance during difficult times.
Provided information on community resources, connecting clients with essential services and programs.
Managed residential discharges for facility and coordinated after-care activities.
Completed comprehensive psychosocial evaluations for new residents to identify needs and strengths.
Substitute Teacher
Capital School District (Booker T Washington Eleme
01.2015 - 01.2020
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Supervised lunchroom and recess activities.
Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Followed lesson plans designed by absent teachers.
Senior Admissions Counselor
Wesley College
12.2008 - 08.2013
Increased application completion rates by streamlining the admissions process and providing clear guidance to prospective students.
Implemented data-driven strategies to identify trends in applicant demographics, optimizing outreach efforts for maximum impact.
Streamlined scholarship application processes, enabling more students to access financial aid opportunities.
Provided exceptional customer service to both prospective students and their families throughout all stages of the admissions process.
Medical Receptionist
Mow Foot
06.2008 - 12.2008
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Managed multi-line phone system and pleasantly greeted patients.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Admissions Counselor
Wesley College
08.2007 - 12.2008
Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
Coordinated campus visits for prospective students and their families, showcasing the institution''s facilities, programs, and resources.
Delivered engaging presentations about the college/university at various off-campus events such as high school visits or conferences.
Education
No Degree - Medical Assistant
Delaware Technical Community College
Dover, DE
06-2026
Skills
Medical terminology
Vital signs documentation
Written and verbal communication
Emotional support
Blood glucose testing
Vital signs monitoring
Basic life support
Documentation
Safety protocols
Goal setting
Organizational skills
Specimen collection
Room preparation
Accomplishments
Achieved my Medical Assistant certification by completing the required certification with accuracy and efficiency. Certification classes were completed 12/2024.
Certification
Basic Life Support (BLS) Certification - American Heart Association.
First Aid Certification - American Red Cross or American Heart Association.
Certified Medical Assistant (CMA)
Timeline
Patient Care Assistant
Beebe Medical Group
12.2023 - 11.2024
Social Worker Assistant
Cadia Rehabilitation
05.2022 - 11.2023
Substitute Teacher
Capital School District (Booker T Washington Eleme
Patient Care Technician/ Patient Care Assistant at Baptist Memorial HospitalPatient Care Technician/ Patient Care Assistant at Baptist Memorial Hospital