Damiyr Smalls
Smyrna,GA
Summary
Dynamic professional with a proven track record at Big Blue Swim School, excelling in leadership and customer service. Dependable and detail-oriented, I enhanced team performance and customer retention through effective training and support. Skilled in operational management and problem-solving, I consistently fostered a positive environment that drove results.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Big Blue Swim School
Druid Hills, GA
09.2024 - Current
- Led daily operations by supervising staff, coaching team members, and creating a positive work environment.
- Monitored KPIs such as sales, staffing, and customer retention to help improve performance and support company success
Remote Customer Support
Anywhere Works
Atlanta, GA
01.2024 - 04.2026
- Worked in a fast-paced remote environment while staying organized and managing multiple customer needs.
- Communicated professionally with customers to provide support, answer questions, and resolve issues efficiently.
- Used problem-solving skills to assist customers with scheduling, messages, and other service-related issues.
IT Technician
Life University
Marietta, GA
10.2023 - 03.2025
- Diagnosed and resolved hardware and software issues for faculty and staff.
- Managed installation and configuration of network systems and devices.
- Provided technical support via helpdesk, ensuring timely resolution of user inquiries.
- Collaborated with teams to implement IT projects, enhancing operational efficiency.
Education
Bachelor of Science - Industrial Engineering Technology
Kennesaw State University
Kennesaw, GA05.2026
Skills
- Dependable
- Adaptable
- Professional
- Detail-oriented
- Leadership-driven
- Customer-focused
Timeline
Assistant Manager
Big Blue Swim School
09.2024 - Current
Remote Customer Support
Anywhere Works
01.2024 - 04.2026
IT Technician
Life University
10.2023 - 03.2025
Bachelor of Science - Industrial Engineering Technology
Kennesaw State University