Summary
Overview
Work History
Education
Skills
Websites
Certification
Key Strengths And Impacts
Skills And Technologies
Timeline
Generic

Dammy T. Fasinu

Morgantown,West Virginia

Summary

Dynamic Senior Business Analyst with proven success at Mayo Clinic, driving AI-powered business intelligence initiatives and optimizing Salesforce CRM workflows. Expert in Agile execution and data visualization, achieving a 35% increase in pipeline visibility. Adept at cross-functional collaboration and compliance, enhancing operational efficiency and strategic decision-making.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Mayo Clinic
Rochester, Minnesota
02.2024 - Current
  • Company Overview: Enterprise Digital Transformation | AI & Cloud Integration | ServiceNow ITSM & Salesforce CRM
  • Spearhead Salesforce Sales Cloud optimization, automating lead tracking & reporting, increasing pipeline visibility by 35% and improving sales forecasting
  • Implement ServiceNow ITSM automation, streamlining incident & change management, reducing ticket resolution time by 30%, and enhancing IT service efficiency
  • Lead cross-functional Agile sprints, aligning IT, clinical, and compliance teams to drive AI-powered business intelligence initiatives, improving data-driven decision-making by 22%
  • Design Tableau & Power BI dashboards, visualizing real-time patient & operational data, enabling executives to make informed strategic decisions
  • Drive cloud migration initiatives (AWS/Azure), reducing IT infrastructure costs by 30% and improving system scalability & security compliance (HIPAA/GDPR)
  • Enterprise Digital Transformation | AI & Cloud Integration | ServiceNow ITSM & Salesforce CRM

Business Analyst

Noom
New York City, New York
01.2021 - 02.2024
  • Company Overview: Agile Implementation | Salesforce Automation | AI-Driven Insights
  • Optimized Salesforce CRM workflows, reducing manual entry by 40%, increasing CRM data accuracy, and improving customer segmentation for targeted marketing
  • Configured ServiceNow CMDB, enabling automated asset tracking, improving IT service request processing time by 25%
  • Led AI-driven campaign analytics, leveraging predictive modeling & automation to enhance marketing effectiveness, increasing conversion rates by 20%, generating $1.2M in additional revenue
  • Designed and deployed Salesforce Service Cloud dashboards, improving customer service response efficiency by 30%
  • Directed Agile backlog refinement & sprint retrospectives, improving project delivery timelines by 20%
  • Agile Implementation | Salesforce Automation | AI-Driven Insights

Business Analyst/Scrum Master

WebFX
Harrisburg, Pennsylvania
03.2017 - 12.2020
  • Company Overview: Process Automation | IT Integration | Data Intelligence
  • Led Salesforce workflow automation, streamlining customer onboarding processes and improving retention by 18%
  • Executed data migration & integration projects, ensuring seamless transition of legacy systems to cloud-based CRM & ITSM platforms
  • Facilitated Agile project execution, defining user stories & acceptance criteria to improve backlog management and sprint delivery
  • Developed compliance risk mitigation strategies, ensuring GDPR & HIPAA adherence, reducing regulatory penalties by 30%
  • Process Automation | IT Integration | Data Intelligence

Business Analyst/Scrum Master

Transamerica
Cedar Springs, Iowa
02.2015 - 02.2017
  • Company Overview: Business Process Improvement | Compliance & Risk Management | Agile Execution
  • Led business process automation initiatives, integrating AI-driven reporting tools and streamlining compliance workflows, reducing manual reporting by 40%
  • Conducted gap analysis & requirements gathering for system modernization, aligning IT solutions with business objectives
  • Business Process Improvement | Compliance & Risk Management | Agile Execution

Education

Master of Science - Computer Science

FUNAAB
05.2016

Bachelor of Science - Information Technology

Crawford University
06.2012

Skills

  • Business Analysis
  • Agile Execution
  • Agile
  • Scrum
  • SAFe
  • Jira
  • Confluence
  • Backlog Grooming
  • Sprint Planning
  • Process Mapping
  • CRM
  • ITSM
  • Salesforce
  • ServiceNow
  • AI-Driven Analytics
  • Predictive Modeling
  • Workflow Automation
  • Data
  • Business Intelligence
  • SQL
  • Tableau
  • Power BI
  • Data Visualization
  • Predictive Analytics
  • API
  • System Integration
  • REST API
  • ERP
  • AWS
  • Azure Cloud Integration
  • Third-Party App Connectivity
  • Compliance
  • Risk Management
  • HIPAA
  • GDPR
  • Regulatory Compliance
  • Risk Mitigation

Certification

  • Certificate in Business Analyst (CBAP), HRD University, 05/01/24
  • Professional Scrum Master (PSM 1), International Scrum Institute, 08/01/23
  • Certificate in Project Management & Evaluation, West Virginia University, 12/01/23

Key Strengths And Impacts

  • $1.2M revenue growth through AI-driven analytics & marketing optimization
  • 30% reduction in IT service request resolution time via ServiceNow automation
  • 35% improvement in sales pipeline visibility via Salesforce automation
  • 40% reduction in manual CRM data entry through workflow optimization
  • Seamless cloud migration (AWS/Azure), reducing IT infrastructure costs by 30%

Skills And Technologies

Agile (Scrum & SAFe), Jira, Confluence, Backlog Grooming, Sprint Planning, Process Mapping, Salesforce (Sales & Service Cloud, Flows, Reports & Dashboards), ServiceNow (ITSM, CMDB, Workflow Automation), AI-Driven Analytics, Predictive Modeling, Workflow Automation (Salesforce Flows, ServiceNow Workflows), SQL, Tableau, Power BI, Data Visualization, Predictive Analytics, REST API, ERP, AWS/Azure Cloud Integration, Third-Party App Connectivity, HIPAA, GDPR, Regulatory Compliance, Risk Mitigation

Timeline

Senior Business Analyst

Mayo Clinic
02.2024 - Current

Business Analyst

Noom
01.2021 - 02.2024

Business Analyst/Scrum Master

WebFX
03.2017 - 12.2020

Business Analyst/Scrum Master

Transamerica
02.2015 - 02.2017

Master of Science - Computer Science

FUNAAB

Bachelor of Science - Information Technology

Crawford University

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Dammy T. Fasinu