Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

DAMON ANDREWS

Lubbock,TX

Summary

I am an experienced Oncology Information Systems Analyst specializing in Implementation, Planning, and Advanced Support. My experience includes a range of positions and skills that are easily transferrable to a number of industries. These skills include, but are not limited to, Senior level Technical Support and Account Management, Project Management and Planning, as well as serving in a Management or Supervisory and working in Customer success and satisfaction.

Overview

12
12
years of professional experience

Work History

FIELD SERVICE SOFTWARE ENGINEER - CENTRAL

Elekta, Inc
02.2022 - 08.2022
  • Provided service to clients experiencing problems with any number of software issues related to Elekta and MOSAIQ.
  • Traveled to sites within my region who have made it through the support escalation process and have yet to find resolution to their issues.
  • Worked with sites for a number of reasons including, but not limited to, go-live post upgrade support, new machine installation and connectivity, and support issues that have exhausted all avenues of the support escalation process.
  • Provided onsite management and oversight for sites that have not been able to resolve a number of different support issues.
  • Worked directly with Engineers and Senior Support Staff to ensure all issues are being properly routed and the cases are being worked by the correct members of support.

SR. MOSAIQ ANALYST AND OIS SPECIALIST - CONTRACT

Insight Global
07.2021 - 11.2021
  • Sr. MOSAIQ Consultant brought in to fill a vacancy left open by a former team member changing roles.
  • Provided MOSAIQ coverage for roughly 29 Cancer Centers primarily in Ohio and Virginia.
  • Oversaw and implemented changes for various Clinical Applications such as MOSAIQ, RadCalc, and VisionRT.
  • Trained the existing analysts on the technical aspects of MOSAIQ and updated their internal documentation to more accurately reflect the MOSAIQ environment.

SR. CLINICAL SYSTEMS ANALYST - CONTRACT

CPeople Healthcare Consultants
07.2020 - 04.2021
  • Sr. MOSAIQ Consultant brought in to oversee a full scale MOSAIQ Implementation for an existing Medical Oncology facility that is adding a brand-new Radiation Oncology Department with a new Versa HD Accelerator and MONACO Treatment Planning System.
  • This was a two-phase project where we introduced MOSAIQ to the Medical Oncology Practice first and worked with the users to find the right workflows for them as they balanced MOSAIQ and Meditech. Full current and future state analysis was done with Elekta providing the clinical and workflow training and me working directly with Elekta and Hospital IT on all the technical components of the implementation. As a small hospital with limited technical resources, I served as the lead and Project Manager to ensure all technical tasks were addressed, while also providing training to the local technical staff on how to support the application.
  • The second phase of the project was bringing the new Radiation Oncology Department online. I was involved in the initial planning as a MOSAIQ SME, and just as I did with phase one, I managed and oversaw all the technical components related to MOSAIQ as well as ancillary software products such as RadCalc and SunCHECK implementations.
  • Overall, my role on this project ranged from high level strategic planning to working directly with users almost daily to fix issues or explain processes and everything in-between.

INSTALLATION SPECIALIST IV – RADIATION ONCOLOGY

Sun Nuclear Corporation
01.2020 - 04.2020
  • Sr. member of the Global Installation and Upgrades team tasked with installing and upgrading the SunCHECK QA Software on client servers around the world. This included installing both Machine and Patient QA modules depending on the order and the needs of the client.
  • Worked directly with Physics and Dosimetry at the client site to test and validate the software for clinical use.
  • Worked with the site and with other teams internally to ensure that everything was onsite, installed, tested and verified in preparation for our trainers scheduled onsite visit for customer training.

SR. CLINICAL SYSTEMS ANALYST - CONTRACT

Virtelligence
12.2018 - 10.2019
  • Consultant and SME for large scale project to decouple (2) Hospital Systems Radiation Oncology Departments, primarily to decouple their combined MOSAIQ Database and remove proprietary patient data from each while maintaining the Database Integrity and Historical Accuracy.
  • Managed the commissioning of (2) new Elekta Versa HD Accelerators and relocation the Radiation Oncology Department to another wing of the hospital.
  • Day to day entails working closely with all the vendors involved, the clinical and IT staff, as well as Hospital Administrators and Legal Departments to make sure all parties are proceeding according to their contractual obligations and that there is transparency at every level.
  • Some tasks for this project include both internal and intergroup meetings, standing up a new MOSAIQ Environment and then working to configure it per the preferences of the MLH Clinical Staff. This includes a combination of exporting items from the existing combined database and building many of the items from scratch, configuring the department setup, building the procedures and supplies library, working with Elekta to create new interfaces for MLH, and working with Elekta to utilize their Hosted Cloud Environment for the new MLH Database.

SR. SYSTEMS ANALYST

Baptist MD Anderson Cancer Center
11.2017 - 12.2018
  • MOSAIQ Administrator providing oversight and management of the MOSAIQ EMR.
  • Management of all MOSAIQ related Projects, including Software Upgrades, New LINAC Implementation and Commissioning, Data and Server Migrations, etc.
  • Other responsibilities include working frequently and effectively with cross functional teams, the Project Management Department, Cerner EMR teams, multiple HL7 Interface teams and Hospital System Wide teams including the DBA, Citrix, Desktop Engineering, and Departmental Solutions teams on a regular basis.
  • Direct work with Clinical Staff to continually improve internal processes and maximize efficiency, introduce new technologies and listen to feedback, and keep communication lines open between staff and IT in order to allow the Clinical Team the opportunity to provide the highest quality of patient care.

SOFTWARE SYSTEMS SPECIALIST IV

University Of Texas Medical Branch
10.2016 - 07.2017
  • Management of all Information Systems directly impacting the Department of Radiation Oncology for both of the University of Texas Medical Branch facilities as well as St. Joseph Medical Center’s Radiation Oncology Department.
  • Management of Software Systems: MOSAIQ, Monaco, Pinnacle, RadCalc, Mapcheck, ARGUS, IPlan, BrainLab, and Nucletron.
  • Direct the generation and maintenance of the installation of software systems.
  • Conduct studies of projected enhancements in hardware and software.
  • Supervise performance measurements and evaluation of the computer systems.
  • Determine and direct performance improvement activities.

SR. OIS UPGRADE SPECIALIST

Elekta, Inc
12.2013 - 07.2016
  • Successfully Planned, Managed, and Implemented Elekta Software Upgrade/Installation Projects both remotely and onsite.
  • Worked directly with Development/Quality Engineers, Implementation and Support Management, and Project Management to improve the effectiveness of our internal communication and processes.
  • Senior member of the Elekta Cloud Solutions (ECS) Symposium group, tasked with developing and refining the Upgrade/Installation processes and procedures for our Hosted Sites.

LEAD OIS INSTALLATION ENGINEER

Elekta
08.2011 - 12.2013
  • Lead Installation Engineer, providing Onsite MOSAIQ Connectivity to all Elekta, Varian, Siemens, Tomotherapy (Accuray), CyberKnife and LGK Machine Interfaces as well as remote installations of MOSAIQ and other Elekta Software Products.
  • Provided MOSAIQ Technical training for Sequencers, Imaging, DICOM, Citrix, Microsoft SQL, and MOSAIQ-Under the Hood classes for both Elekta personnel and our customers.
  • Lead Installation Engineer/Architect for the first Cloud based Hosted Account for Elekta.
  • Customer Loyalty Award recipient.

OIS NATIONAL ACCOUNTS / PREMIUM SUPPORT

Elekta, Inc
07.2010 - 08.2011
  • Effectively managed 15-20 Premium Service Accounts.
  • Provided remote and onsite support for MOSAIQ and other Elekta Software products and components.
  • Conducted monthly meetings with all assigned Premium Maintenance and Support sites to discuss open support cases, planning for future environment changes, MOSAIQ upgrades, new LINAC integration, and overall site management needs.
  • Maintained a Net Promoter Score (NPS) of over 98%.

Education

Master of Arts - Management

Wayland Baptist University
Plainview, TX
10.2009

BBA - Marketing/Management

Wayland Baptist University
Plainview, TX
05.2007

Skills

  • Technical Troubleshooting
  • Technical Support
  • Project Management
  • Customer Service
  • Customer Management
  • Documentation

Timeline

FIELD SERVICE SOFTWARE ENGINEER - CENTRAL

Elekta, Inc
02.2022 - 08.2022

SR. MOSAIQ ANALYST AND OIS SPECIALIST - CONTRACT

Insight Global
07.2021 - 11.2021

SR. CLINICAL SYSTEMS ANALYST - CONTRACT

CPeople Healthcare Consultants
07.2020 - 04.2021

INSTALLATION SPECIALIST IV – RADIATION ONCOLOGY

Sun Nuclear Corporation
01.2020 - 04.2020

SR. CLINICAL SYSTEMS ANALYST - CONTRACT

Virtelligence
12.2018 - 10.2019

SR. SYSTEMS ANALYST

Baptist MD Anderson Cancer Center
11.2017 - 12.2018

SOFTWARE SYSTEMS SPECIALIST IV

University Of Texas Medical Branch
10.2016 - 07.2017

SR. OIS UPGRADE SPECIALIST

Elekta, Inc
12.2013 - 07.2016

LEAD OIS INSTALLATION ENGINEER

Elekta
08.2011 - 12.2013

OIS NATIONAL ACCOUNTS / PREMIUM SUPPORT

Elekta, Inc
07.2010 - 08.2011

Master of Arts - Management

Wayland Baptist University

BBA - Marketing/Management

Wayland Baptist University

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