Jim Ruhter
Port Charlotte,FL
Summary
Experienced Pool Maintenance Technician with hands-on mechanical, electrical, plumbing, field service and repair skills. Excellent technical aptitude. Knowledgeable about working on different systems and learning new procedures by reading and understanding technical documentation. Accustomed to managing time and solving both routine and complex problems independently on a daily basis. Well-versed in managing daily routes and emergency service calls. Adept at maintaining inventory supplies, records and quality standards. Efficient, orderly and self-directed team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Field Service Engineer
Reynolds And Reynolds
01.1996 - 10.2023
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Collaborated closely with cross-functional teams to ensure seamless integration of new technologies and systems.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
- Consulted with clients on best practices for equipment use, contributing to improved longevity and operational efficiency.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Trained customers on proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Installed and repaired Servers, PCs and Peripheral equipment on clients' premises.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
Education
Associates Of Applied Science - Electronic Technology
DeVry Institute of Technology
Kansas City, MOSkills
- Network Maintenance
- Systems Analysis
- Equipment Calibration
- Project Management
- Customer Service
- Troubleshooting and Repair
- Inventory Management
- Preparing Work Orders
- Coordinating Projects
- Repairing computers and peripherals
- Remote Support
- Equipment Maintenance
- Hardware Installation
- Technical Troubleshooting
- Network Configuration
- Problem Solving
- Software Installation
- Time Management
- Worksite Preparation
- Equipment Troubleshooting
- Fleet Maintenance
- Dealership Peripheral Equipment Installation
- Mechanical Troubleshooting
- On-Site Support
- Recordkeeping Requirements
- Technical Support
- Managing Projects
- Equipment Installation and Repair
- Team Collaboration
- System Repairs
Timeline
Field Service Engineer
Reynolds And Reynolds
01.1996 - 10.2023
Associates Of Applied Science - Electronic Technology
DeVry Institute of Technology
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