Allison Boswell
College Station,TX
Summary
Dynamic professional with a strong background in customer service and care monitoring. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication and patience. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
The Reynolds and Reynolds Company
07.2023 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for four different software products.
- Resolved complex technical problems through effective troubleshooting techniques.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Collaborated with product teams to improve software based on customer feedback.
- Maintained four separate email accounts for each product worked on.
- Project lead for maintaining vehicle decode information.
- Created outlines and taught classes.
Front of House Manager
The Stella Hotel and Ballroom
01.2021 - 07.2023
- Began as a server, was promoted to supervisor, and then management.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Managed staff schedules and maintained adequate coverage for all shifts.
BDC Representative
Peltier Subaru
09.2018 - 04.2019
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Facilitated seamless hand-offs between departments by effectively communicating client needs and expectations.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Ensured adherence to industry regulations and dealership policies throughout all customer interactions.
Kennel Technician
Kilgore Veterinary Associates
09.2017 - 05.2018
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient, caring service.
- Reset procedure rooms between appointments and disinfected equipment.
Education
High School Diploma -
Kilgore High School
Kilgore, TX05-2015
Skills
- Sanitation protocols
- Patience and resilience
- Problem resolution
- Care monitoring
- Microsoft Excel
- Customer service
- Customer satisfaction measurement
- Professional telephone demeanor
- Appointment scheduling
- Documentation
- Microsoft Office Suite
- Customer education
Timeline
Technical Support Representative
The Reynolds and Reynolds Company
07.2023 - Current
Front of House Manager
The Stella Hotel and Ballroom
01.2021 - 07.2023
BDC Representative
Peltier Subaru
09.2018 - 04.2019
Kennel Technician
Kilgore Veterinary Associates
09.2017 - 05.2018
High School Diploma -
Kilgore High School
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