Joana Martinez
Galveston,Tx
Summary
Developed strong patient care and technical skills in clinical setting, seeking to transition into new field. Demonstrated expertise in using diagnostic equipment and interpreting results to provide accurate patient information. Eager to apply detail-focused approach and patient communication abilities to new professional challenge.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Texas State Optical
03.2021 - 09.2023
- Collaborated with team members to enhance operational workflows and improve service delivery.
- Assisted in the development of treatment plans based on patient assessments and ocular health evaluations.
- Educated patients on proper contact lens usage and eye wear maintenance for optimal vision care.
- Managed patient records using electronic health record systems, ensuring accuracy and confidentiality of information.
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
- Managed over 30 incoming calls per day
Skills
- Patient care
- Chart documentation
- Appointment management
- Medical history documentation
- Cleaning & sanitation
- Teamwork
- Time management
- Clear communication
Languages
Spanish
Full Professional
Timeline
Technical Support Representative
Texas State Optical
03.2021 - 09.2023
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