Damon Best
Cibolo,TX
Summary
Organized and dedicated licensed insurance professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
International Policy Services
USAA
08.2014 - 01.2023
- Delivered excellent services and ensured financial security of members while aligning with USAA's objective and vision.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Attained 95%member satisfaction rating and 90% compliance.
Financial Foundations Specialist
USAA
06.2012 - 08.2014
- Cultivated and strengthened relationships with new clients and educated clients on policy services and capabilities.
- Kept client financial plans optimized for current market trends and economic conditions.
- Highlighted values and educated clients on Auto, Renter's and Homeowner's policies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained positive, courteous and effective working relationships with peers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully acquired transactions in first-time final mode to achieve 95% issue rate resulting in promotion to Senior Specialist.
Private Label Retail Card Support
JPMorgan Chase
01.2010 - 06.2012
- Recommended products and services to meet customers' credit card and banking needs, averaging 50 member calls daily.
- Maintained product details and protocols to comply with contracts and disclosures.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Executed recommendations about extending lines of credit.
- Efficiently worked in tandem with Personal Bankers to mitigate concerns and requests for account members.
Education
Associate of Science - Kinesiology
05.2006
Skills
- Research and Analytical Skills
- Multitasking and Time Management
- Live Recording
- Issue Response and Resolution
- Excellent Communication
- Document and Records Management
- Data Gathering
- Efficient Data Entry
- Call Center Processes
Certification
Auto and Property licensure in all 50 states
International Auto and Property licensure in Azores, Belgium, Cuba, Germany, Guam, Netherlands, Portugal, Puerto Rico, Spain, South Korea, United Kingdom and U.S. Virgin Islands.
Timeline
International Policy Services - USAA
08.2014 - 01.2023
Financial Foundations Specialist - USAA
06.2012 - 08.2014
Private Label Retail Card Support - JPMorgan Chase
01.2010 - 06.2012
St. Philip's College - Associate of Science, Kinesiology