Damon Coleman
Collection
Detroit,MI
Summary
Skilled senior collector looking for a new challenge to overcome, with a goal driven company such as yours.
Overview
16
16
years of professional experience
Work History
Senior Collector
Weber Olcese PLC
Troy, MI
04.2011 - Current
- Maintained accurate records of over 10,000 customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Professional Chauffeur
BSM Enterprise
Southfield, MI
04.2017 - 11.2018
- Waited for passengers at designated high-volume locations such as airports and popular hotels
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers regarding estimated time of arrival.
Account Manager
Asset Acceptance LLC
Warren, MI
04.2007 - 03.2011
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Established relationships with customers to encourage payment of delinquent accounts.
- Maintained high volume of calls and met demands of busy and productive group.
Education
BBA - Marketing
Northwood University
Midland, MI06.1998
Associate of Arts - Automotive Aftermarketing
Northwood University
Midland, MI06.1998
Skills
- Proficient in Microsoft Outlook, Word,Excel,MS PowerPoint
- Superior customer service skills
- Skip Tracing
- Consistently exceed expectations with monthly goals
Timeline
Professional Chauffeur
BSM Enterprise
04.2017 - 11.2018
Senior Collector
Weber Olcese PLC
04.2011 - Current
Account Manager
Asset Acceptance LLC
04.2007 - 03.2011
BBA - Marketing
Northwood University
Associate of Arts - Automotive Aftermarketing
Northwood University