Da'Mon Daniels
Jacksonville
Summary
Information Technology professional with experience in implementing IT solutions, managing network security, and supporting system administration, complemented by hands-on project work and a strong foundation in technical problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Associate
Epic Logistics
05.2024 - Current
- Utilized handheld technology (e.g., Amazon's delivery app) to track deliveries, update statuses, and troubleshoot issues.
- Safely and efficiently delivered packages to residential and business addresses, maintaining a high level of accuracy and timeliness.
- Provided exceptional customer service by maintaining a professional demeanor and resolving any customer issues or concerns.
- Collaborated with team members and supervisors to improve delivery processes and meet company performance targets.
Cook
Dennys
05.2020 - 03.2023
- Collaborated with team members to ensure smooth kitchen operations during high-volume shifts, maintaining fast service times.
- Prepared orders to meet customer specifications, accommodating special requests, dietary restrictions, and allergies.
- Operated kitchen equipment, such as grills, fryers, and ovens, with care and in compliance with safety protocols.
Assistant Track & Field Coach
Gulliver Prep Middle School
11.2022 - 02.2023
- As a sprint coach, I designed and implemented training programs to improve athletes' speed, technique, and endurance, while providing continuous motivation, feedback, and performance analysis to help athletes achieve their goals.
Education
Bachelor of Arts - College of Public Health & Social Work
Florida International University
Miami, FL01.2024
Skills
- Microsoft Office Suite
- Azure
- Network Security Groups
- Firewall engineer & management
- ACLs (Access Control Lists)
- Cloud computing
- Windows applications & support
- Apple product troubleshooting
- Hardware troubleshooting
- Customer service expert
- Printer maintenance
- Data analysis & management
- Technical support
- Software configuration
- IT compliance
- Network architecture
- Remote desktop support
- Information security
- IT asset management
- Virtualization technologies
Certification
CourseCareers IT Professional
Projects
Implementing a Help Desk Ticketing System (osTicket) using Azure Virtual Machines, github.com/DaMon-02/osticket-prereqs, Azure Virtual Machines, osTicket, IIS Exploring Azure and Networking Concepts, github.com/DaMon-02/nsg-proto, Azure Virtual Machines, Network Security Groups, WireShark
Timeline
Delivery Associate
Epic Logistics
05.2024 - Current
Assistant Track & Field Coach
Gulliver Prep Middle School
11.2022 - 02.2023
Cook
Dennys
05.2020 - 03.2023
Bachelor of Arts - College of Public Health & Social Work
Florida International University
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