Damon Ector
Customer-focused IT professional with CompTIA Security+ and Microsoft Certified: Azure Administrator Associate (AZ-104) certifications seeking a Service Desk Consultant opportunity with TAZ Networks. Skilled in Windows administration, Microsoft 365, Microsoft Entra ID, Azure administration, networking fundamentals, and troubleshooting. Recognized for exceptional communication, problem-solving, and customer service in fast-paced environments. Passionate about learning new technologies, supporting clients, and delivering outstanding technical service.
CERTIFICATIONS
- CompTIA Security+ (SY0-701)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
Work History
Sales Representative
7 Months- Deliver exceptional customer support in a high-volume call center environment.
- Troubleshoot customer concerns by identifying problems and providing effective solutions.
- Communicate complex information clearly while maintaining professionalism and empathy.
- Manage multiple customer interactions while accurately documenting account activity.
- Consistently exceed performance metrics through strong communication and problem-solving.
- Recognized as the company’s #1 nationally ranked sales representative by delivering outstanding customer experiences and consistently exceeding performance goals.
- Build trust with customers while resolving concerns quickly and efficiently
Case Manager
1 Year- Assisted customers by resolving account and service-related issues.
- Navigated multiple software applications while maintaining accuracy and efficiency.
- Documented customer interactions and case updates.
- Worked collaboratively with internal departments to resolve customer concerns.
- Maintained confidentiality while handling sensitive information.
- Delivered professional phone support in a fast-paced environment.
Education
High School Diploma
Skills
Certification
CERTIFICATIONS
- CompTIA Security+ (SY0-701)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
CompTIA Security+
Mar 30th2026- Mar 30th 2029
CompTIA Security+ Certification (CompTIA) – Issued: March 30, 2026 Expires: March 30, 2029
Credential ID: b1b01d13-4406-43ee-8094-52db29879e3a
https://www.credly.com/badges/b1b01d13-4406-43ee-8094-52db29879e3a/public_url
Microsoft Certified: Azure Administrator Associate
Certification number: 6X506B-23042C
Earned April 4, 2026 Expires: April 4, 2027
https://learn.microsoft.com/en-us/users/damonector-2447/transcript/7605hggpe6ggjy7?wt.mc_id=certnurture_eml1_email_wwl&source=docs