Damon Hampton
Cleveland
Summary
Results-driven professional with expertise in customer service, custodial services, and mailroom operations. Skilled in leading teams, training staff, and implementing processes that enhance productivity and ensure compliance with safety standards. Seeking a position to leverage training and experience while pursuing opportunities for career growth.
Overview
14
14
years of professional experience
Work History
Custodian
Case Western Reserve
Cleveland
04.2023 - Current
- Maintained cleanliness of campus buildings, residence rooms, hallways, and restrooms to create welcoming environments for students and staff.
- Sweep, mop, strip, seal, finish and vacuum floors; paint walls and surfaces, clean bathrooms, kitchens, and other common areas; empty trash cans and dispose of waste appropriately.
- Performed routine deep cleaning to enhance building interiors and promote a healthy atmosphere.
- Manage hazardous waste disposal, spillage and recycling processes efficiently, promptly and in accordance with safety protocols.
- Strictly adhere to health and safety regulations while performing duties.
- Maintained and serviced all equipment according to manufacturer guidelines to ensure optimal functionality and safety.
- Assist with special projects related to custodial care.
- Maintained accountability for building keys, master keys and access cards.
Mailroom Clerk
Case Western Reserve Univ
Cleveland
04.2022 - 04.2023
- Received, sorted, and managed the daily flow of thousands of packages and mail for students, faculty, and staff from in-house and incoming mail, and courier deliveries.
- Managed outgoing mail and packages using university mailing systems and maintained a log of mail items.
- Adhered strictly to organizational policies concerning privacy and confidentiality when handling sensitive documents or materials.
- Ensured compliance with university mailing policies and procedures.
- Coordinated with courier services for timely deliveries across campus.
- Collaborated with team members to streamline mail sorting processes.
- Trained new staff on mail processing procedures and safety protocols.
Auto Body Shop Supervisor
Urban Body Works
Philadelphia
08.2017 - 03.2022
- Supervised daily operations in a fast-paced auto body shop environment.
- Coordinated repair estimates and communicated with customers regarding services.
- Resolved customer complaints professionally, enhancing overall satisfaction levels.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Delegated work to staff, setting priorities and goals.
Head Dishwasher
Pickwick and Frolic
Cleveland
01.2012 - 04.2016
- Maintained a clean and organized dishwashing area throughout shifts.
- Maintained readiness of dishware, glassware, and utensils by efficiently scraping, washing, restacking, and loading/unloading dishwashers.
- Trained new staff on proper cleaning techniques and safety protocols.
- Communicated effectively with team members to address any operational issues promptly.
- Assisted in streamlining workflows, contributing to increased kitchen productivity.
- Managed hazardous materials, ensuring compliance with OSHA guidelines for safety.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Assisted with setting up buffets at catered events.
Education
High School Diploma -
Shaw High School
East Cleveland, OH06-1994
Skills
- Excellent work ethics
- Reliable and punctual
- Leadership skills & detail-oriented
- Exemplary attendance & dependable
- Hazardous waste management
- Equipment maintenance
- Safety compliance
- Logistics coordination & mail handling
- Team collaboration & customer service
- Problem solving & flexibility in tasks
- Maintenance & janitorial procedures
Timeline
Custodian
Case Western Reserve
04.2023 - Current
Mailroom Clerk
Case Western Reserve Univ
04.2022 - 04.2023
Auto Body Shop Supervisor
Urban Body Works
08.2017 - 03.2022
Head Dishwasher
Pickwick and Frolic
01.2012 - 04.2016
High School Diploma -
Shaw High School