Teresa Green
Indianapolis,IN
Summary
Highly-motivated, hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Desires to take on new challenges, with a very strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Achievements include reducing risk while improving company profits by applying exceptional skills in decision-making, critical thinking and problem-solving. Builds productive relationships, facilitates communication and prioritizes work for optimum productivity.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sr. Underwriter
Carvana
Tempe, AZ
01.2022 - Current
- Utilized understanding of underwriting guidelines to keep work in line with government regulations and company requirements.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Worked with colleagues to review, accept or deny new and renewal business.
- Reviewed inspections to confirm accounts written are consistent with preliminary underwriting information.
- Collaborated with multiple agents, brokers and partners to obtain underwriting information.
- Maintained detailed, accurate data with careful attention to standards.
- Used authority to decide whether to accept, reject or suggest modifications to application proposals.
- Monitored underwriters' workflows to boost accuracy, align procedures and improve efficiencies.
- Maintained underwriting quality score of 95% or greater per month.
- Evaluated High Risk accounts according to risk, credit and repayment guidelines to make accurate decisions.
- Created action plans to handle accounts with unacceptable risk characteristics.
- Determined level of acceptable risk by reviewing documents submitted from customers.
- Conducted detailed analysis of borrower creditworthiness by evaluating financial statements, tax returns and other related documents.
- Reviewed, evaluated and approved and declined high-risk auto loan applications for compliance with company policies and procedures.
- Analyzed debt-to-income ratios to ensure borrowers met the requirements of underwriting guidelines.
- Collaborated with internal departments to resolve issues related to customer complaints or discrepancies in loan documentation.
- Assessed risk factors associated with loan requests to determine whether they meet established criteria for approval.
- Provided guidance and assistance to junior underwriters regarding loan underwriting processes and procedures. Mentored several Team members helping them achieve desirable quotas.
- Received several Quarterly Bonus awards for achieving High Performance standards
- Maintained up-to-date knowledge of industry trends, best practices, government regulations, market conditions.
- Documented all decisions made during the underwriting process in accordance with regulatory requirements.
- Attended conferences, seminars and training sessions related to Auto lending and Trade verification operations.
- Provided technical advice on difficult cases requiring special attention or expertise.
- Inspected financial statements, credit information reports and title data to complete underwriting process.
- Gathered data to determine status of account refunds.
- Rewarded for performance achievements by making Employee of the Week in Company Newsletter.
- Highly trained in De-Escalations with favorable results
Direct Support Professional
New Hope Of Indiana
Indianapolis, IN
08.2016 - 01.2022
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Followed care plan and directions to administer medications.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied and transported clients to appointments, errands and social activities.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Used approved crisis intervention techniques in emergency situations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Monitored client's well-being, safety and comfort under physician direction.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes. Keeping home sanitized and clean.
- Helped clients get in and out of beds and wheelchairs. Using appropriate mechanical lifts and 2 person assist techniques.
- Organized oral medications for clients following dosage and schedule requirements.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Maintained appropriate and detailed accounting of finances, budgeting Patient's accounts monthly, and reporting any discrepancies.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Proficient with electronic charting systems to maintain detailed patient reports.
Certified Nursing Assistant
Brightstar Healthcare
Indianapolis, IN
06.2013 - 08.2016
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness and personal hygiene.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Supported non-ambulatory residents in range of motion exercises.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Documented activities and recorded information in EMR system.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Followed care plan and directions to administer medications.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Provided companionship for elderly or disabled clients by engaging in conversation, reading aloud, playing games, and other activities.
- Performed light housekeeping duties including laundry, cleaning kitchen and bathroom areas, vacuuming carpets, sweeping floors, dusting furniture, and changing linens.
- Administered medications as directed by physician or nurse practitioner.
- Provided emotional support to family members of the patient during difficult times of illness or end-of-life care.
- Participated in continuing education programs related to home health care aide responsibilities.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
Certified Home Health Aide
Foster Healthcare
Indianapolis, IN
01.2012 - 07.2014
- Assisted with clients needs during in home care.
- Improved patient outlook and daily living through compassionate care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Planned optimal meals based on established nutritional plans.
- Provided personal care services, such as bathing, dressing, and grooming patients in their homes.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Followed care plan and directions to administer medications.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Performed light housekeeping duties, including laundry, changing bed linens, cleaning bathrooms, and vacuuming.
- Observed changes in skin color, temperature or condition of wounds to report any changes to supervisor or physician.
- Assisted clients with shopping needs such as groceries and other errands.
- Transported clients to doctor's appointments or other outings if needed.
- Answered patient questions regarding treatments and procedures as directed by supervisor.
- Provided assistance with toileting needs such as bedpan use and incontinence care when required.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Branch Manager
Medical Staffing Network Healthcare LLC
Indianapolis, IN
09.1998 - 06.2011
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Established and built customer relationships through targeted outreach and initiatives.
- Supported outside sales force in servicing and obtaining new business.
- Grew business Nursing relationships through proactive outreach.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all Nursing Per diem employees hired.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated recruitment campaigns for new Employees and Clients in order to boost sales revenue.
- Ensured compliance with established policies, procedures and regulations governing Nursing Staffing operations.
- Created reports summarizing operational performance metrics for senior management review.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Performed regular audits of financial records in order to ensure accuracy.
- Maintained regular performance appraisals for Supplemental Nursing Staff through verbal, written and on-going review programs.
- Initiated Employee Retention Programs with incentives.
- Analyzed competitors and market trends to facilitate business growth.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Supervised On-Call Staff, Scheduled and maintained weekly progress reports.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
Education
Certified Nursing Assistant -
Indiana Nurse Aide Training Center
Indianapolis, IN01.1998
Certified Medical Assistant -
Professional Careers Institute, Inc. - Houston
Indianapolis, IN08.1984
Associate Degree in Nursing - RN
IUPUI School of Nursing
Indianapolis, INSkills
- Have the Can Do Attitude
- Very Dependable and Reliable
- Team Player
- Approachable and Compassionate
- Very Patient with others and myself
- Excellent Work Ethics
- Excellent Written Communication Skills
- Excellent Time Management Skills
- Work Prioritization
- Conflict Resolution Skills
- Calm and Level-Headed Under Duress
- Adaptable
- Public Speaking
- Strong Interpersonal Skills
- Excellent Verbal Communication Skills
- People-Oriented
- Attention to Detail
- Deductive Reasoning Ability
- Team Supervision
- Resourceful Nature
- Influencing Business Growth
- Loss Prevention
- Analyzing Data
- Risk Evaluations
- Risk Management
- Data Collection
- Renewing Policies and Procedures
- Quality Assurance
- Quality Control
- Building Strong Relationships
- Guidelines Knowledge
- Customer Service Focused
- Sales Development
- Employee Development
- Account Review
- Performance Reviews
- Operational Reports
- Coaching and Mentoring
- Shift Scheduling/Reporting
- Branch Operations Management
- Interviewing and Hiring
- Event Planning
- Decision-Making
- Customer and Vendor Relations
- Accounts Payable
- First Aid and CPR
- Vital Sign Monitoring
- Medical Terminology Knowledge
- Medication Administration
- Monitoring Fluid Intake
- Electronic Charting
- Infection Control
- Patient Relations
- Behavior Redirection
- HIPAA Compliance
- Direct Patient Care
- Quick Problem Solver
- Medical Billing
- Conflict Resolution Abilities
Accomplishments
- Onboarded and mentored 6 new underwriters.
- Recognized as Employee of the week for outstanding performance and team contributions.
- Promoted from Level I to Level III, in less than 12-months.
- Consistently maintained high customer satisfaction ratings. With numerous Recognitions for Customer Service surveys.
- Reviewed, approved and processed more than 25 applications per day.
- Received high scores for deescalation in both Outbound and Inbound calls
Certification
- Add Registrations and Titles Check Training - 2022
- Lexis Nexis Training - 2022
- Dealer Tract Banks Training - 2022
- Route One Banks Training - 2022
- BridgeCrest Banks Training - 2022
- Certified Medical Assistant License- 1984 Still Active
- Certified Nursing Assistant License - 1998 Still Active
- Certified Home Care Assistant Certificate - 2013 Still Active
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Underwriter
Carvana
01.2022 - Current
Direct Support Professional
New Hope Of Indiana
08.2016 - 01.2022
Certified Nursing Assistant
Brightstar Healthcare
06.2013 - 08.2016
Certified Home Health Aide
Foster Healthcare
01.2012 - 07.2014
Branch Manager
Medical Staffing Network Healthcare LLC
09.1998 - 06.2011
Certified Nursing Assistant -
Indiana Nurse Aide Training Center
Certified Medical Assistant -
Professional Careers Institute, Inc. - Houston
Associate Degree in Nursing - RN
IUPUI School of Nursing
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