Damon Humenik
Winchester, VA
Summary
Dynamic Automotive Service Advisor with a strong work ethic and excellent communication skills, recognized for exceeding revenue targets at Walsh's VIP Auto. Proven ability in customer retention and service scheduling, leveraging vehicle assessment expertise to enhance client satisfaction and loyalty. Committed to delivering superior service experiences and resolving customer concerns effectively.
Overview
31
31
years of professional experience
Work History
Automotive Service Advisor
Walsh"s VIP Auto
01.2020 - 05.2025
- Coordinated service appointments, ensuring optimal scheduling for technicians and customer satisfaction.
- Assisted customers with inquiries and service recommendations.
- Managed service documentation, maintaining accurate records of repairs, estimates, and customer interactions.
- Provided product knowledge and technical information to customers regarding automotive systems and services.
- Resolved customer complaints by actively listening and proposing effective resolutions to maintain loyalty.
- Facilitated communication between customers and technicians to ensure a seamless service experience for all parties involved.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as maintenance packages during consultations with clients.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. ( A lot of old car stuff)
Automotive Service Advisor
Mr. Tire Auto Service Centers
12.2014 - 01.2020
Same as last place of employment.
Automotive Service Advisor
Curry's Auto Service
01.2004 - 01.2014
Same as last place of employment. Curry's was purchased by Mr. Tire and I stayed on board with Mr. Tire for the term listed.
Outside Coordinator/Assistant Manager of Operations
ABC Auto Auction / Adesa Auto Auction
12.1999 - 01.2004
- Coordinated project timelines and resources to ensure efficient execution of initiatives.
- Developed and maintained comprehensive reports to track progress and outcomes of programs.
- Facilitated communication among departments to enhance collaboration and streamline processes.
- Managed vendor relationships, ensuring timely delivery of services and materials.
- Set up 100-1000 cars for auction day weekly for VW, Mercedes, Nissan, and Toyota and various smaller accounts, working with Account reps, on site body shop, mechanical shop and off site vendors such as paintless dent removal and glass companies.
- Made sure smooth operations during auction day.
Landscaper, Chemical Applicator and HVAC Tech
Green Enterprises, Tru Green Chem Lawn and United Air Temp.
01.1994 - 12.1999
- Operated and maintained landscaping equipment to ensure efficient project completion. Green Enterprises
- Monitored plant health, identifying issues and applying necessary treatments for optimal growth. Tru Green ChemLawn
- Maintained HVAC and Furnace systems, ensuring optimal performance and energy efficiency. Diagnosed and repaired heating and cooling equipment. United Air Temp
Education
GED -
Broad Run High School
Ashburn, VA06-1995
Skills
- Customer service
- Computer skills (with tutoring of new systems}
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Excellent communication
- Service estimates
- Service recommendations
- Handling customer complaints
- Price quoting
- Service scheduling
- Client rapport
- Quality control
- Customer retention
- Cost estimation
- Customer relations
- Understanding customer needs
- Sales and upselling
- Store maintenance
- Calm under pressure
- Transaction processing
Handful of reviews
Kris Brost
9 reviews·10 photos
Damon is a national treasure and makes every service so positive, transparent , and fair - the world needs more shining people like him! The technicians are also top notch and provide expert feedback, guidance, and repairs. Thank you for another great service and I’ll be back.
Patric Hopper Local Guide·64 reviews
After working with Damon, everyone else on the planet earth will seem miserable. Him and the whole crew there are great! Have been there multiple times for different issues and will continue to go to VIP when the need arises
Sara Traver Local Guide·22 reviews
I had an amazing experience here!! I originally came here just to get my exhaust welded, but stayed after the great customer service and mechanical help. Damon was super welcoming and friendly. They would call me and explain everything they found in my truck, and I really appreciate how the crew would take the time to answer all of my questions. I will definitely come back here for all future maintenance and inspections. I could not be happier with the service! Thank you VIP!!
Jon Canigiani Local Guide·31 reviews
Damon was super helpful. I needed an auto shop to replace my previous shop that screwed up my Tahoe’s steering and a few other items that needed to be taken care of. Damon was very helpful and outlined everything for us. Truck runs great and will definitely come back again. It was a great experience and I felt confident dealing with Damon.
Allie Ross Thomas 5 reviews
I have been using VIP for the past two years and there is no one better. They are thorough, fast, honest and reasonably priced.
The front office is professional and Damon knows cars. I dreaded taking my car in for repair until I moved nearby and have their service to rely on. Thank you VIP for delivering fantastic service consistently!
Kisha K Local Guide·13 reviews
I love these guys from Damon at the front desk to The Mastermind Ken I could not have taken my car to a better place. I've lived in the area for over 10 years and this was my first time going to them. From now on I will continue to go to them. The respect and care they have for their customers is completely unmatched.
Jaime Franks 8 reviews·4 photos
Wonderful customer service! Very honest and reliable service! I am SO glad I found this shop, after being horribly disappointed by our old local shop. I'm always put in a good mood when I call in, and when I drop off our vehicles. Thank you, Damon!...Even when I fear the cost of repairs. Sometimes the shop pups are there, and offer wonderful emotional support too!...Needed that today.
Absolutely me 2 reviews
The Good: Damon is excellent—communicative, transparent, and thorough.
The Bad: Scheduling with VIP means waiting about a week for an appointment. You drop off your car on time, expecting things to move along. Instead, it sits for nearly two days without an update. When you call, you’re told it’s “next in line”—but then it doesn’t go in. Eventually, the response becomes predictable: “We don’t know when we’ll get to it.”
kristopher diemar 2 reviews
Best service in town and prices are great. Damon and Ryan are the best. Whether you call or are there in person, they are always over the top in customer service!
William Turk Local Guide·33 reviews·25 photos
Went in for an oil change, came out happy. While sitting in the waiting room with my little ones, in of the employees Damon, I believe provided the kids with brand new Hot Wheels cars. I will be going back... Thanks!
John Grimsley Local Guide·15 reviews
Just leaving Curry's in Leesburg after another great experience at the BEST AUTO REPAIR SHOP east of the Pacific Ocean. I drive 30 miles for the opportunity to spend time with Andrew, Damon, Ryan, Steve and an awesome group of technicians. I'd like to spend more time with these great people but they keep my vehicles in such great shape I would just be bothering them. Do yourself a favor and visit these guys.
Douglas Messier 1 review
Honest Review of this shop. This place is phenomenal, the staff, atmosphere, quality of work, and the attention to detail is spot on. I traveled up to VA for work and the driver I carpooled with ended up having a bubble rupture in his tires. We ended up calling and driving to several other shops until we ended up here. I'm extremely grateful we did. The hospitality of Damon and Rod is unmatched. They're genuine down to the core, they treat you like a person, not a robot or as a money symbol. They understood our situation and fast tracked us so we didn't miss out on work.
J H 7 reviews
Mr Tire in Leesburg is the only shop I will take my cars to in this town for tires, brakes and many other services as well. Andrew, Damon and Steve will treat you right and the technicians are very knowledgeable and happy to help. The service team will keep you updated throughout the repair process and treat you fair from car drop-off to pick-up.
Timeline
Automotive Service Advisor
Walsh"s VIP Auto
01.2020 - 05.2025
Automotive Service Advisor
Mr. Tire Auto Service Centers
12.2014 - 01.2020
Automotive Service Advisor
Curry's Auto Service
01.2004 - 01.2014
Outside Coordinator/Assistant Manager of Operations
ABC Auto Auction / Adesa Auto Auction
12.1999 - 01.2004
Landscaper, Chemical Applicator and HVAC Tech
Green Enterprises, Tru Green Chem Lawn and United Air Temp.
01.1994 - 12.1999
GED -
Broad Run High School