Damon Jones
Stevenson Ranch,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Train Conductor
Amtrak National Railroad
Los Angeles, California
05.2024 - Current
- Checked tickets, collected fares, and issued change to passengers.
- Assisted passengers with boarding and disembarking the train safely.
- Inspected trains for safety hazards or issues prior to departure.
- Provided on-board announcements regarding stops, delays, and transfers.
- Responded to customer inquiries and complaints in a professional manner.
- Performed pre-trip inspections of locomotives and cab cars.
- Ensured that all operating rules were followed at all times.
Train Conductor
BNSF Railroad
Alliance, NE
06.2023 - 04.2024
- Communicated with train dispatchers to obtain and adjust directions.
- Cut, switched and supervised loading and unloading of railcars.
- Performed daily inspections on switches.
- Performed air brake and electrical connection coupling.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Prepared forms, required reports, switch lists and train orders daily.
- Inspected train in motion and stationary to determine proper functionality.
- Negotiated and directed train and rail cars movement.
- Communicated through various methods to conduct train movement.
Assistant Manager
Box It Plus
Woodland Hills , CA
04.2022 - 05.2023
- Operated mail processing equipment and manually sorted mail.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recommended and sold services such as insurance and tracking.
- Placed mail into appropriate PO boxes.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Executed sales and marketing initiatives to increase revenue for company
- Placed sales calls and handled sales for incoming customer calls.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Resolved customer disputes to maintain positive relationships and increase customer base
Computer Sales Associate
Best Buy Co Inc
Santa Clarita, CA
02.2017 - 04.2022
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Maintained records related to sales, returns and inventory availability
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Educated customers on promotions to enhance sales
- Utilized professional sales techniques to persuasively communicate with clients
- Trained store associates on computer products, technology and service offerings.
- Created descriptions for online computer sales with detailed technical specifications.
- Partnered with computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
- Listened to customers to identify needs and build personalized computing solutions.
- Assisted with computer repair and upgrade orders for customers.
- Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
- Supported back-end team in keeping computer technology organized and locating desired items for customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Engaged customers throughout sales process and followed store procedures to maximize satisfaction.
- Documented customer orders and processed accurate payments for products, warranties and support contracts.
Rental Agent
New Legacy Media
Studio City, CA
04.2017 - 05.2020
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes and cleanliness standards.
- Executed sales and marketing initiatives to increase revenue for company.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Managed multiple tasks in high-volume environment.
Direct Sales Agent
Princess Cruise Lines
Valencia, CA
11.2018 - 04.2019
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Inquired about current service levels and offered upgrades
- Arranged travel accommodations for groups, couples, executives and special needs clients
- Developed process improvements and long-term business strategies through analysis of customer feedback
- Responded to clients' questions, issues and complaints and implemented appropriate solutions
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness
- Maintained and updated corporate traveler profiles with current information
- Completed accurate reservations for business travelers at point of sale
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
Youth Flag Football Coach
City Of Santa Clarita
03.2017 - 06.2017
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Monitored athletes during events and practice to quickly identify injuries.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
Sales Supervisor
TOYS R’ US
Santa Clarita, CA
01.2014 - 02.2017
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
High School Diploma -
Jereann Bowman High School
Santa Clarita, CASome College (No Degree) - Theater Arts
Los Angeles Pierce College
Woodland Hills, CASkills
- Customer Retention Strategies
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Strong Analytical and Problem Solving Skills
- Business administration
- Team Leadership
- Point of Sale Knowledge
- Product and Service Sales
- Problem-solving skills
- Adapt to diverse groups
- Multi-tasking strength
- Supply Chain Improvement
- Monthly Inventory
- Critical Thinking
- Passenger Assistance
- Maintaining safety
- Managing yard switching
- Assisting customers
- Conducting
- Motivating performers
Accomplishments
• One Million Dollar Earner 2018
• Best Buy Store Leader in Revenue 2018
• Awarded Best Buy MVP 2018
• One Million Dollar Earner 2019
• One Million Dollar Earner 2021
• Lead Store in Positive customer surveys 2021
• Apple Master (Mobile) 2020
• Apple Master (PC) 2021
• 49 CFR Part 242 Conductor certification
• BNSF Railway Train Certification
• CPR Certification
Timeline
Train Conductor
Amtrak National Railroad
05.2024 - Current
Train Conductor
BNSF Railroad
06.2023 - 04.2024
Assistant Manager
Box It Plus
04.2022 - 05.2023
Direct Sales Agent
Princess Cruise Lines
11.2018 - 04.2019
Rental Agent
New Legacy Media
04.2017 - 05.2020
Youth Flag Football Coach
City Of Santa Clarita
03.2017 - 06.2017
Computer Sales Associate
Best Buy Co Inc
02.2017 - 04.2022
Sales Supervisor
TOYS R’ US
01.2014 - 02.2017
High School Diploma -
Jereann Bowman High School
Some College (No Degree) - Theater Arts
Los Angeles Pierce College