Damon Martinez

• Laundromat was coin operated and controlled remotely so you could watch the dvr camera system but I still had to be there every single day, 7 days a week to do maintenance work, cleaning, checking filters and dryer lint cabinets.
• Every day tasks regardless was to retrieve quarters and restock change machines while simultaneously taking the bills from the bill changer and putting them in my car. Then cleaning the facility and depositing the bills at the ATM.
• Managed day-to-day business operations. Opening was automated remotely through a rolling door on a timer, but closing required that you made sure nobody was inside the building or clothing in machines.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Assessed income and expenses and adapted plans to improve profit levels.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.

• Served high customer volumes during special events, nights, and weekends. Live music was always present during the weekends and during season.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards, label & dating, wash-rinse-sanatize etc.
• Managed POS & card and cash handling duties , ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift, cleaning, checking stock, sealing and dating fruit and juices, capping liquor bottles, and vacuum sealing wine for the next opener.
• Keeping wine any left out liquor and wine bottles in their respective locations, well bottles in the rails along with often used calls, premium and very expensive bottles we kept on display in the back for visual appeal along with sparking interest.
• Prepared garnishes by evenly slicing and pitting fruits, always checking for freshness.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.

●Thorough knowledge of menu offerings helped me recommend a beverage example for my guests.

● My goal if possible was anticipating, identifying and fulfilling guests needs before they have to ask.

● Success multitasking while remaining professional and courteous in fast-paced environments.

● Coordinate with kitchen staff to ensure timely and accurate order preparation.

● Check patrons identification to verify age requirements for alcohol purchases.

● Always ready to Upsell to increase the average check. (For example, a guest might ask for a vodka & Soda, my favorite was to ask if Tito’s was okay?) the guest might have only anticipated well vodka but many times went along with the suggestion increasing their bill and quite frankly giving them a better drink, usually works with what’s popular at the moment)

● Served wine, bottled or draft beer and mixed liquor drink along with a wide range of seafood options, steaks and pastas but were known for hand shucked oysters on the half shell.

●Dedicated to ensuring customer satisfaction by remaining accessible and friendly.

● Coordinated with kitchen staff for recommended specials or food dishes they wished to sell.

● Exceptional interpersonal and team building skills with an aptitude for building rapport with a

diverse range of guests, managers, and colleagues; talent for quickly resolving issues that can arise with food, timing, beverage, inventory, and TV programming.

● Collect payments and balance transactions with receipts.

● Check patrons identification to verify age requirements for alcohol purchases.

● Maintained a clean, safe, and neat environment at all times during shift for guest presentation and in accordance to health department rules.

• As a restaurant and bar, always bringing a menu when greeting a new guest after the bar for the possibility of having them dying with you to increase sales
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.