Damon Michael Scerba
Canal Winchester,USA
Summary
Dynamic and results-driven team player with over 12-years of customer service experience. Proven expertise in strategic planning, team development, and marketing initiatives that consistently surpasses performance goals. Skilled in optimizing best practices to drive efficiency and service excellence.
Overview
12
12
years of professional experience
Work History
Accounts & Customer Service Specialist
Ohio Heating and Refrigeration
01.2024 - Current
- Company Overview: A prominent provider and leader in the HVAC and Refrigeration sector, offering a comprehensive range of HVAC products and solutions, such as but not limited to: commercial and residential HVAC, boilers, building automation, commercial refrigeration, fabrications and food service equipment.
- Generated and sent accurate invoices, statements, and payment reminders to clients, while maintaining positive customer relationships.
- Reconciled accounts, researched discrepancies, and resolved billing issues in coordination with both internal and external partners.
- Recorded incoming payments, applied cash receipts, and updated financial records in accounting systems with a high level of accuracy.
General Manager/ Delivery Driver
Grapevine Pizzeria, Pickerington, Ohio
05.2013 - 12.2023
- Company Overview: A locally licensed, full-service restaurant offering a diverse menu that showcases a variety of culinary traditions and flavors.
- Overseen daily operations in a high-volume, fast paced environment, ensuring timely and accurate delivery of customer orders.
- Delivered a distinctive dining experience that set the restaurant apart from local competitors, fostering long-term relationships with customers and employees.
- Managed payroll, human resources functions, and adhere to company Standard Operating Procedures to maintain operations efficiency and compliance.
- Recruit, train, and develop new hires, promoting a positive and safe work environment that encourages teamwork and high performance.
Sales Associate
Vance Outdoors Obetz
11.2016 - 05.2020
- Company Overview: Sporting Goods Outfitter that specializes in outdoor recreation with over 250 employees spread across the state of Ohio.
- Ensure compliance with federal and state regulations by accurately processing ATF Form 4473 for all firearm transactions, including those involving law enforcement officers.
- Maintained a high level of customer satisfaction by providing knowledgeable assistance and personalized service to customers.
- Demonstrated in-depth product knowledge to educate customers on firearm features, specifications, and safety protocols.
- Contributed to inventory management by restocking and organizing displays, ensuring a well-maintained sales floor.
- Collaborate with team members to achieve sales targets and uphold company standards of excellence.
Realtor
HER Realtors, Dublin, Ohio
03.2016 - 09.2016
- Company Overview: Real Estate Brokerage, and today is the country’s largest agent-owned real estate firm consistently recognized as one of the most innovative, technologically advanced, and award-winning firms in the country.
- Maintained active licensure under HER Realtors, adhering to all real estate licensing laws, including the Fair Housing Act.
- Conducted daily outreach to prospective clients and diligently followed up on leads, fostering relationships and facilitating property transactions.
- Executed online marketing strategies through social media platforms, enhancing property visibility and engagement.
Education
AAS - Finance
Columbus State Community College
Real Estate Licensing Courses
Hondros College of Business
High school Diploma - undefined
Pickerington North High School
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
Accounts & Customer Service Specialist
Ohio Heating and Refrigeration
01.2024 - Current
Sales Associate
Vance Outdoors Obetz
11.2016 - 05.2020
Realtor
HER Realtors, Dublin, Ohio
03.2016 - 09.2016
General Manager/ Delivery Driver
Grapevine Pizzeria, Pickerington, Ohio
05.2013 - 12.2023
Real Estate Licensing Courses
Hondros College of Business
High school Diploma - undefined
Pickerington North High School
AAS - Finance
Columbus State Community College
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