Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Damon Ogata

HI

Summary

I have been a dedicated employee with a commitment to customer service. I've been driven to consistently contribute value through work ethic, experience, and desire to expand my knowledge of different aspects of the industry using Percipio as a tool to better myself. I've demonstrated my will to lead and assist this company in becoming more successful.

Overview

24
24
years of professional experience

Work History

Service Technician II

HawaiiGAS
07.2017 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Installed new equipment and explained operation and routine maintenance procedures to customers.
  • Inspected equipment to diagnose operational issues.
  • Followed company safety protocols and policies to reduce workplace hazards.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues and "out of gas" situations
  • Pressure tested new and existing gas systems, documenting issues and completing preventive maintenance.


Tank Truck Driver

HawaiiGAS
06.2009 - 07.2017


  • Ensured proper handling of hazardous materials according to established protocols.
  • Managed emergency situations effectively, used problem-solving skills to handle unexpected issues on the road and on the equipment.
  • Adapted to unforeseen changes in schedules or delivery assignments without compromising quality of service provided.
  • Communicated with dispatchers regularly to provide updates on delivery progress and receive any necessary instructions or adjustments to plans.
  • Participated in multiple State truck driving competitions and represented Hawaii in two National Truck Driving Championships.

Installer Helper

HawaiiGAS
12.2006 - 06.2009
  • Assisted Lead installer in safely installing and transporting tanks and underground piping.
  • Learned how to use various hand tools and power equipment required for successful installations.
  • Received regular training sessions on PE piping and Lyco fittings.
  • Assisted in the documentation and reporting of completed installations.
  • Communicated with customers after installation about safe and proper operation of newly installed appliances.
  • Completed cylinder deliveries to residential and commercial accounts.

Beer Vendor

Anheuser-Busch
06.2006 - 12.2006
  • Delivered product to restaurants and stores in a timely and safe manner.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Freight Handler

Kona Trans
02.2003 - 06.2006
  • Loaded and unloaded trucks.
  • Inspected freight for any damage or faults prior to loading.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
  • Packed items to meet shipping requirements.
  • Sorted and organized packages to make deliveries to correct address.

Cook

La Bourgogne French Restaurant
10.2000 - 02.2003
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during busy hours
  • Prepared food items according to recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Education

Associate of Applied Science - Culinary Arts

West Hawaii Community College
Kealakekua, HI
06.2002

High School Diploma -

Konawaena High School
Kealakekua, HI
06.2000

Skills

  • Attention to Detail
  • Customer Service
  • Punctual and Reliable
  • Flexible and Adaptable
  • Problem and Issue Resolution
  • Professional and Courteous
  • Safety Procedures Adherence
  • Scheduling and Coordination
  • Mechanical abilities

Accomplishments

    Elected as the President of the Diocesan Youth and Young Adult Board for the Catholic Parishes of the entire State.

Timeline

Service Technician II

HawaiiGAS
07.2017 - Current

Tank Truck Driver

HawaiiGAS
06.2009 - 07.2017

Installer Helper

HawaiiGAS
12.2006 - 06.2009

Beer Vendor

Anheuser-Busch
06.2006 - 12.2006

Freight Handler

Kona Trans
02.2003 - 06.2006

Cook

La Bourgogne French Restaurant
10.2000 - 02.2003

Associate of Applied Science - Culinary Arts

West Hawaii Community College

High School Diploma -

Konawaena High School

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Damon Ogata