Damon Orama
Springfield,IL
Summary
Dedicated crew member with a strong customer engagement and excellent multitasking skills in a fast-paced environment. Proven ability to streamline operations and enhance team collaboration to improve customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member
Chestnut Land Company DBA Auntie Anne's
2501 W Wabash Ave Suite 221 Springfield, IL 62704
03.2024 - Current
- Prepared and serves high-quality pretzels in a fast-paced environment.
- Maintains cleanliness and an organizationed workstations to ensure food safety standards.
- Collaborates with team members to streamline order fulfillment process during peak hours.
- Assists in training new crew members on operational procedures and customer service excellence.
- Handles cash register operations accurately, ensuring efficient transactions for customers.
- Engaged with customers to provide exceptional service and address inquiries effectively.
- Participates in inventory management, tracking supplies to maintain optimal stock levels.
- Adapts quickly to changing priorities while maintaining a positive attitude in stressful situations.
- Take orders, prepared meals, and collected payments.
- Demonstrates strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Works well with teammates and accepts coaching from management team.
- Collaborates with team members to complete orders.
- Improves customer satisfaction by providing friendly and efficient service at the register.
- Became familiar with products to answer questions and make suggestions.
- Operates cash register to ring up final bill and process various forms of payment.
- Implements suggestions for improving workflow efficiency within the team environment.
- Trained new team members on procedures, customer service, and sales techniques.
- Assists in reducing wait times by efficiently managing customer queues during peak hours.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
High School Diploma -
Midwest Christian Academy
Bloomington, IL06-2022
Skills
- Customer engagement
- Analytical problem-solving
- Clear communication
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Leadership qualities
- Basic math
- Supplies monitoring and restocking
- Point of sale operation
- Accurate inventory tracking
- Willingness to learn
Timeline
Crew Member
Chestnut Land Company DBA Auntie Anne's
03.2024 - Current
High School Diploma -
Midwest Christian Academy