Desired Job Title
IT Support SpecialistWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Hazelwood, MO, US
Open to relocation: Yes
Da-Mon Parks
IT Support Specialist
Hazelwood,MO
Work Preference
Summary
Seeking a position where my skills obtained from past experiences will allow my ability to grow and prosper. In addition, my eagerness to learn and good judgment can help increase work performance.
Overview
11
11
years of professional experience
Work History
IT Support Specialist
DSI Systems
01.2026 - 08.2026
- Supported ATT Customers in software and hardware setup. Including but not limited to device activation, software updates, data transfers and hardware upgrades.
- Provided technical support for software and hardware issues to enhance user productivity.
- Diagnosed and resolved network connectivity problems, ensuring seamless system operation.
- Assisted in implementing IT solutions that improved service response times and efficiency.
Night Auditor
Marriott Aloft Cortex Hotel
05.2025 - 12.2025
- Responsibilities included detailed account auditing and money management for multimillion dollar hospitality franchise. Ensured excellent guest service and upheld business standards during daily operations.
- Managed nightly financial audits, ensuring accuracy and compliance with hotel policies.
- Processed guest check-ins and check-outs efficiently, enhancing overall customer satisfaction.
- Generated daily revenue reports using hotel management software to monitor financial performance.
IT Data Analyst
Stifel Financial
10.2022 - 12.2025
- Responded to day-to-day technical difficulties for company staff, including hardware replacements and account access verification.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Cannabis Cultivator
Cloud Cover C3 Industries
01.2025 - 05.2025
- Managed the full spectrum of plant material care from seed to harvest, maintaining optimal conditions. Maintained sterile environments in each grow room while keeping quality and yield at the forefront. Managed 10-week rotations across various growth stages.
- Oversees cultivation processes ensuring compliance with industry regulations and quality standards.
- Implements innovative growing techniques to enhance yield and plant health.
- Trains and mentors team members on best practices for cultivation and plant care.
I.T. Support Specialist
Spectrum Communications
09.2017 - 05.2022
- Delivered efficient technical support to clients, minimized risks, and promoted safe computing practices with a focus on system enhancement and troubleshooting.
- Provided technical support for hardware and software issues, enhancing user productivity.
- Streamlined incident management processes, reducing response times and improving service delivery.
- Mentored junior team members, fostering knowledge sharing and skill development within the IT support team.
Food Service
Ameristar Casino and Hotel
05.2015 - 09.2017
- Delivered upscale cuisine to patrons and staff, maintaining high standards of quality and presentation. Directed team members through multiple meal services and events, enhancing team cohesion and service efficiency.
- Increased efficiency of food service operations by effectively managing supplies inventory.
- Enhanced customer satisfaction by providing timely and accurate food service in a fast-paced kitchen environment.
- Liaised with food service vendors, ensuring timely delivery of specialized dietary products when needed for the successful execution of prescribed meal plans.
Education
Ladue Horton Watkins High School
St Louis01-2011
Computer Science
Southeast Missouri State University
Cape Girardeau01-2012
Skills
- Technical troubleshooting
- Network troubleshooting
- Network configuration
- System diagnostics
- Mac and PC proficiency
- Knowledge of POS systems
- Exceptional customer service skills
- Progressive sales techniques
- Adaptability
- Detail Oriented
- Eagerness to learn
Timeline
IT Support Specialist
DSI Systems
01.2026 - 08.2026
Night Auditor
Marriott Aloft Cortex Hotel
05.2025 - 12.2025
Cannabis Cultivator
Cloud Cover C3 Industries
01.2025 - 05.2025
IT Data Analyst
Stifel Financial
10.2022 - 12.2025
I.T. Support Specialist
Spectrum Communications
09.2017 - 05.2022
Food Service
Ameristar Casino and Hotel
05.2015 - 09.2017
Computer Science
Southeast Missouri State University
Ladue Horton Watkins High School