Damon Prestia
Rockford
Summary
Dedicated Shift Leader with over 11 years of experience in supervising daily operations. Skilled in training staff, managing inventory, and resolving customer complaints. Committed to improving service quality and efficiency to maximize customer satisfaction.
Overview
12
12
years of professional experience
Work History
Shift Leader
Brinker Internationl, Chili's Grill & Bar
Wyoming, MI
07.2014 - Current
- Supervised daily operations ensuring compliance with health and safety regulations.
- Trained and mentored new team members on service standards and operational procedures.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Enhanced customer satisfaction through effective conflict resolution and quality service delivery.
- Streamlined workflow processes, improving efficiency during peak hours and reducing wait times.
- Implemented training programs that improved team performance and service consistency.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Rockford High School
Rockford, MISkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Flexible schedule
- Training assistance
- Creative problem solving
- Goal setting and tracking
- Staff training and development
- POS system operation
- Inventory counts
- Staff development
- Quality control assurance
- Operations management
- Decision-making capacity
- Staff engagement
Timeline
Shift Leader
Brinker Internationl, Chili's Grill & Bar
07.2014 - Current
High School Diploma -
Rockford High School