Damon Rawls
West Palm Beach,FL
Summary
Results-driven Automotive Technician with extensive experience at Southern 441 Toyota, specializing in troubleshooting and diagnostics. Recognized for exceptional attention to detail and effective time management, I successfully trained junior staff and improved repair efficiency, ensuring high-quality service and customer satisfaction. Certified ASE technician skilled in various diagnostic techniques. Extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Automotive Technician
Southern 441 Toyota
10.2015 - 04.2025
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed customer orders and warranty services according to manufacturer specifications.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Investigated customer complaints to identify cause of malfunctions.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Read and followed technical documentation to complete accurate repairs.
- Coordinated with parts department to determine availability of necessary components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Repaired and replaced worn and damaged components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed vehicle data using advanced diagnostic equipment.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Completed 5 -10 repair orders daily, ranging from complex diagnostic issues to scheduled routine maintenance.
Education
Graduate Certificate - Automotive Engineering
McFatter Technical College
Davie, FL06-2015
Skills
- Certified ASE technician
- Repair quotes
- Diagnosis and repairs
- Attention to detail
- Time management
- Troubleshooting and Diagnostics
- Scheduled services
- Road testing
- Vehicle inspections
- EPA requirements
Accomplishments
- Documented and resolved complex issues on customer vehicles which led to multiple manufacturer product reports and deployed resolutions.
- Achieved customer satisfaction by completing repairs with accuracy and efficiency.
- Supervised team of 10 staff members.
Certification
ASE certified in following areas:
- Brakes
- Steering and Suspension
- A/C
- Electrical
Toyota Certified Expert Technician in Electrical and Suspension categories.
Timeline
Automotive Technician
Southern 441 Toyota
10.2015 - 04.2025
Graduate Certificate - Automotive Engineering
McFatter Technical College
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