Damon Thorne
Chesterfield,VA
Summary
Proactive Therapeutic Transportation Specialist with expertise in logistics network analysis, managing schedules, and dispatching procedures. Successfully developed contingency plans and improved customer satisfaction by resolving issues promptly. Strong documentation skills, vehicle inspection knowledge, and a proven ability to build client relationships, ensuring compliance and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Therapeutic Transportation Specialist
Intercept Health
03.2024 - Current
- Coordinated schedules and communicated changes to customers.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
- Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
- Developed strong relationships with vendors and clients, resulting in increased business opportunities.
Transportation Manager
H&m Transport
10.2021 - 03.2024
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Organized records of vehicles, schedules and completed orders.
Security Supervisor
Bons Secours Hospital
04.2020 - 08.2023
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Education
Bachelor of Science - Cyber Security
Post University
Utah Labor Center Condominium, UT08-2026
Associate of Applied Science - Information Technology
Edgecombe Community College
Rocky Mount, NC06-2019
Skills
- Managing schedules
- Assisting customers
- Dispatching procedures
- Coordinating schedules
- Inspecting vehicles
- Documentation skills
- Logistics network analysis
- GPS use
- Packaging
Certification
- CPR certified AED
Languages
English
Full Professional
Timeline
Therapeutic Transportation Specialist
Intercept Health
03.2024 - Current
Transportation Manager
H&m Transport
10.2021 - 03.2024
Security Supervisor
Bons Secours Hospital
04.2020 - 08.2023
Bachelor of Science - Cyber Security
Post University
Associate of Applied Science - Information Technology
Edgecombe Community College
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