Damond Byrd Jr
Lawrenceville,GA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to exceed company expectation in any advanced role. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking inviting company culture and long term career opportunities.
Overview
3
3
years of professional experience
Work History
Senior Resolution Coordinator
Walmart.com
Fort Worth, TX
05.2023 - Current
- Developed and implemented procedures for resolving complex customer disputes in accordance with company policies.
- Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions.
- Monitored incoming customer service emails and phone calls, responding promptly and professionally to inquiries.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Planned and completed group projects, working smoothly with others.
- Utilized problem solving skills when dealing with challenging situations or difficult customers.
- Drafted written responses to customer inquiries in a timely manner while following established guidelines.
Content Moderator
Genpact
Richardson, TX
06.2021 - 05.2023
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Investigated complaints regarding inappropriate or offensive material.
- Analyzed data related to user engagement and behavior patterns across multiple platforms.
- Adhered strictly to confidentiality protocols when handling sensitive information.
- Exceeded company metric goals throughout my time with this company
- Worked with cross-functional teams to achieve goals.
- Reviewed content for compliance with internal policies and procedures.
Education
High School Diploma -
Berkner High School
Richardson, TX05.2021
Some College (No Degree) - Information Technology
University of Massachusetts, Global
RemoteSkills
- Remote Office Availability
- Project Coordination
- Critical Thinking
- Information Collection
- Problem Identification
- Attention to Detail
- Time Management
- Critical Thinking
- Communications and Media
- Customer Service
- Desktop and Laptop Computers
- Microsoft Office
- Stress Tolerance
- Source Utilization
- Remote Office Availability
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions .Assisted customers over the phone regarding store operations, product, promotions and orders.
- Promoted to team lead due to excellent and quick service that achieved a raise.
- Promoted from store associate to store team lead , in less than 12-months.
Timeline
Senior Resolution Coordinator
Walmart.com
05.2023 - Current
Content Moderator
Genpact
06.2021 - 05.2023
High School Diploma -
Berkner High School
Some College (No Degree) - Information Technology
University of Massachusetts, Global
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