Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marlene Villarruel

San Antonio

Summary

Dedicated customer service professional with experience in retail and remote customer support environments. Skilled in resolving escalated customer concerns through phone, chat, and email support while maintaining high customer satisfaction. Strong communication, problem-solving, and de-escalation abilities with experience working in fast-paced environments. Bilingual in English and Spanish with a strong service-focused mindset.

Overview

17
17
years of professional experience

Work History

Senior Resolution Coordinator

Walmart
12.2022 - 12.2025
  • Resolved escalated customer concerns through phone, chat, and email support
  • Investigated order, payment, and account issues to ensure timely resolutions
  • Maintained accurate case documentation while meeting performance goals
  • Collaborated with internal teams to resolve complex customer concerns
  • Remote customer support environment. Website: [Walmart](https://www.walmart.com)

Retail Associate

Marshalls
San Antonio
08.2019 - 03.2020
  • Assisted customers with purchases, questions, and issue resolution
  • Operated cash registers and processed payments
  • Maintained sales floor displays and fitting rooms
  • Retail environment. Website: [Marshalls](https://www.marshalls.com)

Seasonal Retail Associate

Target
San Antonio
11.2010 - 02.2011
  • Provided fast and friendly customer service
  • Restocked merchandise and maintained store presentation standards
  • Assisted with cashier duties and unloading merchandise
  • Retail environment. Website: [Target](https://www.target.com)

Cashier / Beauty Advisor

H-E-B
San Antonio
07.2008 - 09.2009
  • Delivered customer service and resolved customer concerns
  • Processed transactions, coupons, and price adjustments
  • Assisted customers with cosmetic product recommendations and promotions
  • Retail grocery store. Website: [H-E-B](https://www.heb.com)

Education

High School Diploma -

Churchill High School
San Antonio, TX

Skills

  • Customer Service
  • Remote Support
  • Conflict Resolution
  • De-escalation
  • Phone, Chat & Email Support
  • Problem-Solving
  • Multitasking
  • Cash Handling
  • Team Collaboration
  • Inventory Management

Languages

Spanish
Professional
A1
English
Native/ Bilingual
A1

Timeline

Senior Resolution Coordinator

Walmart
12.2022 - 12.2025

Retail Associate

Marshalls
08.2019 - 03.2020

Seasonal Retail Associate

Target
11.2010 - 02.2011

Cashier / Beauty Advisor

H-E-B
07.2008 - 09.2009

High School Diploma -

Churchill High School
Marlene Villarruel