Diamond Hayes
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Senior Resolution Coordinator
Walmart
06.2023 - Current
- Respond to customer requests via phone, chat, or email, offering excellent support and tailored resolutions to address needs.
- Navigate through multiple systems to aid in answering questions and resolving issues. Review individual transactions which appear suspicious to uncover possible fraudulent activity.
- Update and maintain customer information, documents and records.
Inbound Checker
Dollar General Distribution Center
09.2021 - 11.2022
- Checks, verifies and audits merchandise to ensure that ordered merchandise has been received and that merchandise is as ordered and not damaged or defective; enters data into remote data terminal.
- Reports damages and/or vendor compliance issues to supervisor.
Dasher
DoorDash
02.2020 - 06.2022
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Stayed in constant communication with with customer and dispatch team via phone and chat, to quickly respond to delivery updates.
Machine Operator
Ashton Potter
02.2019 - 01.2020
- Inspected USPS coils to ensure the machinery is producing coils within compliance.
- Logged product produced throughout the shift. Documented percentage of spoilage and overall good count into computer system.
Education
Bachelor Of Arts - Health And Human Services
SUNY At Buffalo
Buffalo, NY05.2018
Skills
- Detail oriented
- Customer Service
- Data Entry
- Microsoft Office
- Navigating smartphone applications and web-based applications
- Live Chat
- Prioritize multiple tasks
- Strong verbal and written communication skills
- Fraud investigations
- Type 40 WPM
Timeline
Senior Resolution Coordinator
Walmart
06.2023 - Current
Inbound Checker
Dollar General Distribution Center
09.2021 - 11.2022
Dasher
DoorDash
02.2020 - 06.2022
Machine Operator
Ashton Potter
02.2019 - 01.2020
Bachelor Of Arts - Health And Human Services
SUNY At Buffalo