Jatara Austin Wilcox
Orlando
Work Preference
Summary
Focused Senior Resolution Coordinator professional with over 25 years of experience in counseling individuals. Thorough team contributor with strong organizational capabilities. Innovative in driving success and deliver unbiased perspective to solve disputes. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
23
23
years of professional experience
Work History
Senior Resolution Coordinator
Walmart.com
09.2022 - Current
- Resolved customer inquiries and escalations through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline resolution processes and enhance customer satisfaction.
- Analyzed trends in customer feedback to identify areas for service improvement and operational efficiency.
- Constructed comprehensive training guides for new team members emphasizing resolution best practices and system navigation.
Customer Service Associate
Old Navy LLC.
08.2012 - 08.2022
- Led daily operations, ensuring optimal staff performance and customer satisfaction.
- Assist in the training of new customer service associates
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Coordinated promotional events, increasing foot traffic and boosting sales during peak periods.
- Mentored junior staff, fostering a collaborative environment and promoting professional growth.
- Drove customer engagement initiatives, resulting in improved loyalty and retention rates.
- Engaged directly with customers to offer assistance and resolve complaints.
Administrative Secretary
JAFIC Inc.
04.2014 - 09.2019
- Coordinated office communications, ensuring seamless information flow among departments.
- Managed scheduling and calendar events for senior management, optimizing time management.
- Oversaw vendor relations and procurement processes, ensuring cost-effective resource allocation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Associate
Acme
06.2003 - 01.2011
- Assist in the training of new customer service representatives and associates
- Responsible for the supervision of staff within customer service department
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Trained new associates on store policies and customer service protocols.
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
Education
High School Diploma -
Jones High School
OrlandoVocational - Medical Office Administration
Winter Park Tech
Winter Park, FL05-2009
Skills
- Conflict resolution skills
- Problem-solving abilities
- Critical thinking
- Excellent written and verbal communication skills
- Organized and detail oriented
- Work well with diverse population
- Great customer service skills
- Skilled in PowerPoint, Excel, Microsoft Office Suite
- Attention to detail
Timeline
Senior Resolution Coordinator
Walmart.com
09.2022 - Current
Administrative Secretary
JAFIC Inc.
04.2014 - 09.2019
Customer Service Associate
Old Navy LLC.
08.2012 - 08.2022
Customer Service Associate
Acme
06.2003 - 01.2011
High School Diploma -
Jones High School
Vocational - Medical Office Administration
Winter Park Tech