Leah Skinner
Jacksonville ,NC
Summary
Experienced Senior Resolution Coordinator with a proven track record in enhancing support at Walmart Inc. through expert conflict resolution and assertive communication. Proficient in de-escalation techniques and driving productivity, effectively managing challenging customer interactions while contributing to the ACE closure project. Demonstrates exceptional problem-solving abilities and strong time management skills.
Overview
6
6
years of professional experience
Work History
Senior Resolution Coordinator
Walmart Inc.
03.2023 - Current
- Utilize problem solving skills when dealing with challenging situations or difficult customers
- Created detailed reports outlining findings from ongoing metrics investigations.
- Answer customer inquiries via phone, chat, and emails.
- Participated in the ACE closure project assigned to my team.
Sales Associate
Teleperformance USA
05.2020 - 02.2021
- Developed promotional strategies to increase sales volume.
- Upsold additional items based on customer interests and needs
- Demonstrated product features and benefits for customer's needs.
- Answer 70+ calls daily assisting customers with purchase.
Recreation Attendant
MCCS USMC
05.2018 - 02.2020
- Tracked attendance records for various programs and events held at the facility
- Distributed supplies to customers when needed
- Checked ID's at entrance to ensure proper access rights were granted
- Maintained facility hygiene standards
Education
High School Diploma -
Northside Highschool
Jacksonville, NC06-2018
Skills
- Assertiveness
- De-Escalation Techniques
- Conflict resolution skills
- Self motivating
- Productivity and time management
- Excellent Communication
Timeline
Senior Resolution Coordinator
Walmart Inc.
03.2023 - Current
Sales Associate
Teleperformance USA
05.2020 - 02.2021
Recreation Attendant
MCCS USMC
05.2018 - 02.2020
High School Diploma -
Northside Highschool
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