Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Stachowicz

Covington,GA

Summary

Focused professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems.

Overview

21
21
years of professional experience

Work History

Senior Resolution Coordinator

Walmart INC.
06.2023 - Current
  • Reviewed and analyzed accounts for suspicious activity, utilizing critical thinking skills to identify patterns and prioritize investigations accordingly.
  • Provided compassion to customers with informative tools and educated them on their alternative tools to help them resolve their issues.
  • Received accomplishment of top agent in November 23 and February 24. Also maintained great metrics each month.

Store Manager

Honey Creek Wings
06.2003 - 05.2023
  • Received a promotion from salesclerk to store manager after one year of employment due to excellence in customer service and leadership.
  • Served as a point of contact for cross-functional teams to improve products and services in response to customer feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Contact Tracer-Remote

Honey Creek Medical
7 2020 - 4 2022
  • Investigated, identified, and documented 300-500 confirmed and suspected corona-virus cases per week through remote call center
  • Provided compassion to customers with informative tools and educated them on their alternatives to help them make informed decisions
  • Empathized with and encouraged COVID-19 patients on isolation policies and quarantine efforts to prevent viral spread
  • Used Salesforce upgrades, CDC standards, and phone call handling circumstances to demonstrate customer service leadership by improving work procedures and assisting in the training of more than twenty team members.

Education

Certified Medical Assistant - Medical Assisting

Everest Institute - Atlanta Downtown
Atlanta, GA
05.2001 -

Skills

Assertiveness

Timeline

Senior Resolution Coordinator

Walmart INC.
06.2023 - Current

Store Manager

Honey Creek Wings
06.2003 - 05.2023

Certified Medical Assistant - Medical Assisting

Everest Institute - Atlanta Downtown
05.2001 -

Contact Tracer-Remote

Honey Creek Medical
7 2020 - 4 2022

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Christine Stachowicz