Christine Stachowicz
Covington,GA
Summary
Focused professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems.
Overview
21
21
years of professional experience
Work History
Senior Resolution Coordinator
Walmart INC.
06.2023 - Current
- Reviewed and analyzed accounts for suspicious activity, utilizing critical thinking skills to identify patterns and prioritize investigations accordingly.
- Provided compassion to customers with informative tools and educated them on their alternative tools to help them resolve their issues.
- Received accomplishment of top agent in November 23 and February 24. Also maintained great metrics each month.
Store Manager
Honey Creek Wings
06.2003 - 05.2023
- Received a promotion from salesclerk to store manager after one year of employment due to excellence in customer service and leadership.
- Served as a point of contact for cross-functional teams to improve products and services in response to customer feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Contact Tracer-Remote
Honey Creek Medical
7 2020 - 4 2022
- Investigated, identified, and documented 300-500 confirmed and suspected corona-virus cases per week through remote call center
- Provided compassion to customers with informative tools and educated them on their alternatives to help them make informed decisions
- Empathized with and encouraged COVID-19 patients on isolation policies and quarantine efforts to prevent viral spread
- Used Salesforce upgrades, CDC standards, and phone call handling circumstances to demonstrate customer service leadership by improving work procedures and assisting in the training of more than twenty team members.
Education
Certified Medical Assistant - Medical Assisting
Everest Institute - Atlanta Downtown
Atlanta, GA 05.2001 -
Skills
Assertiveness
Teamwork and Collaboration
Time Management
Problem-solving abilities
Multitasking Abilities
Attention to Detail
Decision-Making
Document Preparation
Self Motivation
Adaptability and Flexibility
Active Listening
Organizational Skills
Timeline
Senior Resolution Coordinator
Walmart INC.
06.2023 - Current
Store Manager
Honey Creek Wings
06.2003 - 05.2023
Certified Medical Assistant - Medical Assisting
Everest Institute - Atlanta Downtown
05.2001 -
Contact Tracer-Remote
Honey Creek Medical
7 2020 - 4 2022