Shania Bautista

• Served as a subject matter expert in dispute resolution, providing guidance and training to Sellers on best practices.
• Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
• Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
• Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
• Assisting with product descriptions.
• Resolving damaged or incomplete shipments.
• Provide order status updates.
• Technical troubleshooting.

Assisting Sellers with Inventory Management (Converting, Troubleshooting,Excel Sheets)

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Sales of Medicare for elders