Shaquita Mcmurry
Richmond,TX
Summary
Professional with strong background in conflict resolution and customer service. Skilled in problem-solving, effective communication, and process improvement. Focused on fostering team collaboration and delivering results. Reliable, adaptable, and well-versed in managing changing needs and priorities.
Overview
9
9
years of professional experience
Work History
Senior Resolution Coordinator
Walmart
09.2023 - Current
- Strategic thinking to balance customer satisfaction with company policies.
- Exceptional verbal and written communication to explain complex issues clearly.
- Active listening to understand customer concerns and provide tailored solutions.
- Empathy and patience to manage emotional or frustrated individuals effectively.
- Ability to guide and mentor team members.
- 2 time Sparkling Star
- Ability to diagnose root cause of issues and provide effective resolutions.
- Maintained Performance Score of 109%
Asset Protection Team Leader
Walmart
02.2016 - 09.2023
- Enhanced asset protection strategies by implementing effective training programs for team members.
- Developed strong relationships with local law enforcement agencies to facilitate information sharing and support in case of incidents.
- Reduced inventory shrinkage by conducting regular audits and addressing discrepancies promptly.
- Implemented innovative technology solutions for better surveillance, monitoring, and reporting of potential threats to assets.
Education
Associate of Arts - Accounting
Northwest Mississippi Community College
Senatobia, MS05-2011
High School Diploma -
South Panola High School
Batesville, MS05-2008
Skills
- Assertiveness
- De-Escalation Techniques
- Conflict resolution skills
- Professionalism
- Multitasking
- Critical Thinking
- Adaptability and Flexibility
- Investigation techniques
- Internal Audits
- Asset recovery
- Team Training
- Time Management
Timeline
Senior Resolution Coordinator
Walmart
09.2023 - Current
Asset Protection Team Leader
Walmart
02.2016 - 09.2023
Associate of Arts - Accounting
Northwest Mississippi Community College
High School Diploma -
South Panola High School
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