Shaquita Mcmurry
Richmond,TX
Summary
Professional with strong background in conflict resolution and customer service. Skilled in problem-solving, effective communication, and process improvement. Focused on fostering team collaboration and delivering results. Reliable, adaptable, and well-versed in managing changing needs and priorities.
Overview
9
9
years of professional experience
Work History
Senior Resolution Coordinator
Walmart
09.2023 - Current
- Strategic thinking to balance customer satisfaction with company policies.
- Exceptional verbal and written communication to explain complex issues clearly.
- Active listening to understand customer concerns and provide tailored solutions.
- Empathy and patience to manage emotional or frustrated individuals effectively.
- Ability to guide and mentor team members.
- 2 time Sparkling Star
- Ability to diagnose root cause of issues and provide effective resolutions.
- Maintained Performance Score of 109%
Asset Protection Team Leader
Walmart
02.2016 - 09.2023
- Enhanced asset protection strategies by implementing effective training programs for team members.
- Developed strong relationships with local law enforcement agencies to facilitate information sharing and support in case of incidents.
- Reduced inventory shrinkage by conducting regular audits and addressing discrepancies promptly.
- Implemented innovative technology solutions for better surveillance, monitoring, and reporting of potential threats to assets.
Education
Associate of Arts - Accounting
Northwest Mississippi Community College
Senatobia, MS05-2011
High School Diploma -
South Panola High School
Batesville, MS05-2008
Skills
- Assertiveness
- De-Escalation Techniques
- Conflict resolution skills
- Professionalism
- Multitasking
- Critical Thinking
- Adaptability and Flexibility
- Investigation techniques
- Internal Audits
- Asset recovery
- Team Training
- Time Management
Timeline
Senior Resolution Coordinator
Walmart
09.2023 - Current
Asset Protection Team Leader
Walmart
02.2016 - 09.2023
Associate of Arts - Accounting
Northwest Mississippi Community College
High School Diploma -
South Panola High School
Similar Profiles
Destiny FowlerDestiny Fowler
Team Associate at WalmartTeam Associate at Walmart
Luis CortezLuis Cortez
Produce Associate at WalmartProduce Associate at Walmart
Jonathan WoodJonathan Wood
Automotive Technician at WalmartAutomotive Technician at Walmart