JaZohrea Leverette
Prentiss,MS
Summary
Developed expertise in resolving customer complaints and managing conflict in fast-paced environment. Skilled in communication and problem-solving, successfully navigating complex situations. Looking to transition into new field leveraging strong interpersonal skills and knack for finding effective solutions.
Overview
5
5
years of professional experience
Work History
Senior Resolution Coordinator
Walmart.com
06.2023 - Current
- Provided exceptional service to clients by promptly addressing their concerns, resulting in increased customer retention rates.
- Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
- Managed approximately 90 customer contact types; voice, chat, emails, and offline tickets.
- Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
- Established strong relationships with stakeholders through effective negotiation techniques, resulting in mutually beneficial outcomes.
- Superb de-escalation skills with customers while maintaining Walmart core values
- Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Sales Associate
Dillard’s
04.2020 - 06.2023
- Assessed customer requirements and offered tailored product recommendations, resulting in enhanced customer satisfaction
- Responsible for the training of new hires of the company’s polices and procedures
- Enhanced sales outcomes by providing comprehensive support and resolving inquiries with professionalism
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Arts - Mass Communication
William Carey University
Hattiesburg, MS05.2024
Associates of Arts -
Pearl River Community College
Hattiesburg, MS12.2022
High School Diploma -
Jefferson Davis County High School
Bassfield, MS05.2020
Skills
- Assertiveness
- De-escalation techniques
- Conflict resolution skills
- Legal expertise
- Multitasking Abilities
- Attention to detail
- Self motivation
Timeline
Senior Resolution Coordinator
Walmart.com
06.2023 - Current
Sales Associate
Dillard’s
04.2020 - 06.2023
Bachelor of Arts - Mass Communication
William Carey University
Associates of Arts -
Pearl River Community College
High School Diploma -
Jefferson Davis County High School