Damonica Johnson
DeSoto,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Quality Assurance Analyst
J.P. Morgan Chase Corporate Center
09.2018 - Current
- Entered orders into the custody platform and forwarded them to external counterparties based on transaction type
- Maintained compliance with service-level agreement proxies, equalizations and roll-ups
- Verified transaction compliance with regulatory requirements and relevant company goals
- Analyzed, inputted, and processed corporate action activity on client portfolios.
- Ensured accurate and up-to-date system data through regular cross-referencing and validation
- Processed cash transactions and monitored incoming proceeds
- Completed subscription documents, stock transfer forms, and other paperwork to facilitate order processing
- Resolved complex operations problems referred from client services group and other internal staff
- Monitored incoming client instructions for redemptions, transfers and switches
- Compiled feedback on transaction processing
- Determined trading risks through communication with traders
- Produced, distributed and reviewed financial risk reports on a daily and monthly basis.
- Reviewed, evaluated, and determined the validity of bank audits.
- Drafted written reports summarizing findings from audit investigations and appealed cases.
- Provided guidance and advice on audit policies, procedures, laws, and regulations.
- Maintained accurate records of all audit
Customer Service Representative
City of Dallas
08.2011 - 09.2018
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support.
Education
Some College (No Degree) - Power BI
Simplilearn
Dallas, TXSkills
- Multitasking
- Work with clients under time constraints to facilitate a transaction
- Proficient in Microsoft Office
- Strong analytical skills
- Excellent customer service skills
- Process analysis
- Audit reporting
- Attention to detail
- Team leadership
- Customer relations
- Microsoft Word
- Scheduling
- QA reporting
Additional Information
I was recognized and received 5 keys in the Legal Response Operation. The industry was impacted with an influx of immigration letter requests due to a new requirement for a financial declaration form for immigration sponsor applications from certain countries. With the influx of letters, this has forced the Confirmations, COSC and Legal team to review the current process and work on short term and long-term solutions to accommodate the volume. Process changes discussed include discontinuation of email delivery and redirecting customers to online immigration request instructions and forms.
Affiliations
- Growing own vegetables
- Traveling and exploring different countries
- Learning Sign Language
Timeline
Quality Assurance Analyst
J.P. Morgan Chase Corporate Center
09.2018 - Current
Customer Service Representative
City of Dallas
08.2011 - 09.2018
Some College (No Degree) - Power BI
Simplilearn
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